About this role
The Member Services Assistant supports the Office of Recreation & Wellness by handling memberships and program registrations, ensuring exceptional customer service. This position involves managing fiscal transactions, assisting guests, maintaining facility standards, and enforcing departmental policies to ensure a safe and welcoming environment. MSAs gain hands-on experience in customer service, problem-solving, time management, and operations within a collegiate recreation setting. They report to the Assistant Director of Operations and the Operations Graduate Assistant and may assist with special events, tours, and projects as needed.
Work Schedule:
6-12 hours per week; Weekdays, Weekends; Mornings, Afternoons, Evenings, Night
Position Responsibilities:
Assist with oversight of facility access and the front desk.
Assist with fiscal transactions and program registrations for the Department of Recreation and Wellness as needed.
Maintain the quality of the facility and equipment through detailed inspection and reporting.
Provide exemplary customer service to all members and guests.
Represent the Department of Recreation and Wellness in a professional manner at all times.
Establish and maintain a safe and welcoming atmosphere for all members and guests.
Assist in the enforcement and execution of policies and procedures set forth by the department.
Respond as needed to emergency situations, following the Emergency Action Plan.
Make sound, time-sensitive decisions based on the department’s mission and vision.
Provide tours for guests visiting the facility.
Assist with special events taking place as needed.
Attend all required meetings and trainings as scheduled.
Assist with special projects and tasks as assigned.
Required Qualifications:
Must be a currently enrolled student at Butler University.
Must be in good academic standing.
Must be able to attend all mandatory trainings, including the Annual All Staff Training at the start of each Fall semester.
Must have or obtain American Red Cross First Aid/CPR/AED certification within 30 days of hire.
Preferred Qualifications:
Experience working with diverse populations.
Strong interpersonal and communication.
Customer service background.
Expectations:
Maintain regular and punctual attendance.
Comply with University standards and policies.
Ensure confidentiality of information.
Make sound, timely decisions aligned with Butler Recreation and Wellness’s Mission and Values.
Foster a positive, inclusive environment for all users.
Serve as a visible and approachable leader and role model for all facility users and student staff.
Demonstrate professionalism through punctuality, dress code adherence, and positive representation of the department.
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