Account Manager

We are hiring Account Manager roles

ON SITE | Medellín, Colombia

About Roca Alliances

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

 About the Role

As an Account Manager at Simpro Group, you will be responsible for driving customer retention, account growth, and long-term client success across a dedicated portfolio of customers.

You will serve as a trusted advisor, helping customers maximize the value of Simpro’s solutions while identifying strategic opportunities to strengthen and expand partnerships. This role is ideal for customer-focused and commercially driven professionals who thrive in relationship management and SaaS environments.

Key Responsibilities

• Account Health & Relationship Management

• Proactively manage a portfolio of existing customer accounts to foster long-term partnerships

• Serve as the primary point of contact and customer advocate within Simpro

• Build trusted relationships with customer stakeholders and maintain strong engagement levels

• Expansion Opportunities & Revenue Growth

• Develop a strong understanding of customer businesses, objectives, and operational needs

• Identify upsell and cross-sell opportunities within existing accounts

• Manage the full expansion sales cycle from opportunity identification through close

• Meet and exceed monthly and quarterly renewal and expansion targets

• Strategic Business Reviews

• Conduct Executive Business Reviews (EBRs) with key stakeholders

• Demonstrate ROI and align Simpro solutions with evolving customer business goals

• Share best practices and provide strategic recommendations that drive customer success

• Customer Advocacy & Collaboration

• Act as the internal voice of the customer across Product, Support, and Professional Services teams

• Ensure customer feedback and business challenges are properly communicated and addressed

• Collaborate cross-functionally to deliver a seamless customer experience

• Forecasting & Reporting

• Maintain accurate customer records and account activity within CRM platforms such as Salesforce

• Provide reliable forecasting for renewals and expansion opportunities

• Support reporting and account planning initiatives with data-driven insights

Join a customer-focused global environment where relationship management, strategic growth, and collaboration contribute to meaningful business impact within an international technology company.

Requirements

• Proven experience in B2B Account Management, Customer Success, or client-facing commercial roles, preferably within SaaS companies.

• Strong commercial mindset with a track record of meeting and exceeding renewal and expansion targets

• Experience negotiating contracts and managing customer growth opportunities

• Exceptional interpersonal, communication, and relationship-building skills

• Customer-centric approach with passion for helping clients achieve success

• Experience working with CRM platforms such as Salesforce

• Tech-savvy professional comfortable learning new technologies and software solutions

• Highly organized, proactive, and capable of managing customer portfolios autonomously

• Strong problem-solving abilities and adaptability within fast-paced environments.

Benefits

• Competitive salary in Colombian pesos (COP) + Exciting Commissions
  
• Get paid 35% surcharge on the hourly rate from 7pm - 6am (according to the shift scheduled coverage)
  
• Private medical insurance
  
• Be part of an international environment supporting Australia Account Management.
  
• We take care of you at supporting your comfort and safety, as we provide transportation during the following schedules:
  
• Home drop-off service after late shifts ending at 2:00 AM
  
• Continuous training and mentoring
  
• Opportunity to work with a leading global IT company