Team Manager - London Heathrow Airport T4
About this role
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
RESPONSIBILITIES
- Lead, coach and develop team of 3 to deliver exceptional service and elevated client experiences.
- Drive commercial performance by achieving sales targets and contributing to the overall success of the store.
- Foster a client-centric culture that builds long-term relationships and encourages client loyalty.
- Collaborate with store leadership to identify opportunities for business growth and continuous improvement.
- Ensure operational standards are consistently maintained, supporting an efficient and premium store environment.
- Champion Burberry’s values and brand vision, inspiring the team through visible leadership on the shop floor.
PERSONAL PROFILE
- Experience leading teams within a customer-focused retail environment.
- Strong ability to inspire, coach and develop individuals to achieve their potential.
- Knowledge of Heathrow operations and clienteling within an airport environment
- Commercial awareness with the ability to balance client experience and business objectives.
- Adaptable and resilient, with a proactive approach to problem-solving and decision-making.
- Passion for luxury retail, exceptional service and delivering memorable customer experiences.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Company at a glance
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856.
Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.
Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.
To discover more about our brand values, visit Burberryplc.com
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