Client Advisor - Munich Perusastrasse
About this role
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
RESPONSIBILITIES
- Deliver an elevated and personalised client experience that reflects Burberry's heritage and values.
- Build lasting client relationships, developing a strong client book and nurturing repeat business.
- Maximise sales opportunities through expert product storytelling and tailored recommendations.
- Support visual merchandising standards and maintain an inspiring and well-presented store environment.
- Efficiently process transactions, customer enquiries and after-sales requests with accuracy and care.
- Contribute to stock management, operational excellence, compliance and health and safety standards.
PERSONAL PROFILE
- Proven experience delivering exceptional customer service within luxury, premium retail or a client-focused environment.
- Fluent German and strong English language skills, with the ability to confidently engage with a diverse client base.
- Strong communication and relationship-building skills with a customer-first mindset.
- Passion for luxury fashion, craftsmanship and delivering personalised experiences.
- Comfortable working collaboratively within a team while taking ownership of individual goals.
- Well organised, adaptable and able to perform effectively in a fast-paced retail environment.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Company at a glance
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856.
Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.
Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.
To discover more about our brand values, visit Burberryplc.com
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