Client Advisor - Mandarin Speaking Regent Street
About this role
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
RESPONSIBILITIES
- Deliver an elevated and personalised client experience that reflects Burberry's luxury standards.
- Build and nurture long-term relationships with local and international clients, particularly Mandarin-speaking clientele.
- Drive sales performance through expert product knowledge, styling advice and tailored recommendations.
- Host and support exclusive client events on a monthly basis to strengthen client engagement and loyalty.
- Maintain a deep understanding of Burberry collections, craftsmanship and brand heritage to confidently inspire clients.
- Collaborate with store colleagues and management to achieve commercial objectives and create a welcoming store environment.
PERSONAL PROFILE
- Fluent in Mandarin and professional level of English, with the ability to build rapport with a diverse client base.
- Previous experience in luxury retail, premium retail or a customer-focused environment.
- Strong client engagement skills with a genuine passion for delivering exceptional service.
- Confident in styling, storytelling and creating personalised shopping experiences.
- Flexible to work a varied schedule, including early and late shifts between 9:15am and 8:30pm.
- A proactive and collaborative approach, with a desire to contribute to team and store success.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Company at a glance
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856.
Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.
Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.
To discover more about our brand values, visit Burberryplc.com
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