Telesales Executive

About Job

This Telesales role focuses on pitching and selling QRIS Soundbox machines to business owners (merchants). Key responsibilities include educating clients on product features, building strong rapport, managing follow-ups, and recording call data in a CRM system to consistently hit daily and monthly sales targets (KPIs). The position is open to both fresh graduates and experienced professionals with a Diploma or Bachelor's degree who possess strong communication and persuasion skills, resilience in handling rejection, and a high drive to achieve results

Skills & Qualification

• Prior experience in telesales, telemarketing, or customer service is a plus but not mandatory.

• Strong verbal communication and persuasion skills in Bahasa Indonesia.

• Positive attitude, self-motivation, and a results-driven approach.

• Ability to handle rejections professionally and stay focused on achieving targets.

• Basic computer skills to update CRM and manage call records.

• Bachelor's or diploma degree or equivalent; further education is an asset.

Responsibilities

• Product Knowledge: Explain the features, benefits, and pricing of QRIS Soundbox machines clearly to potential customers.

• Customer Engagement: Build rapport with merchants, understand their needs, and provide appropriate solutions.

• Follow-Up: Manage follow-ups with undecided merchants to close deals effectively.

• Target Achievement: Consistently meet or exceed daily, weekly, and monthly sales targets and KPIs.

• Data Management: Accurately record call outcomes, customer details, and feedback in the CRM system.

• Collaboration: Work closely with the telesales manager to share updates, challenges, and success stories.

• Problem Solving: Address customer concerns or objections confidently and professionally.