ASSISTANT CLIENT EXPERIENCE MANAGER
About this role
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
You have solid experience in CRM, with luxury retail experience would be a plus.
You can seek and assess opportunities that properly match the Maison strategy.
You give selective, specific and sincere feedback.
You lead by example, showing high standards of ethics.
You are proficient in English, Cantonese and Chinese.
What are we expecting from you?
You will be responsible for:
Equip retail and online teams with standard hospitality guidelines, food and beverage management, and essential client experience tools while supporting daily boutique challenges.
Define and implement tailored client treatment strategies and planning in alignment with regional objectives.
Coordinate and co-design local and international client events, in-boutique animations, and VIP hosting experiences in collaboration with local teams and vendors.
Adapt and deploy the HQ client gifting strategy locally, managing the sourcing, campaign execution, and return on investment analysis.
Track customer satisfaction metrics through Barometer and Mystery Shopping results, resolve outstanding customer feedback across channels, and collaborate with Training to address identified pain points.
Plan, structure, and monitor the Client Experience activity budget in close partnership with regional stakeholders.
Consolidate annual reports to track event performance, best practices, customer satisfaction trends, and client acquisition progress.
More than a role…. We recruit for a career!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.
The Recruitment Process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with the Talent Acquisition team, Senior HR Manager and Client Development Manager. Otherwise, you will receive an email to inform you that your application has not been successful.
Company at a glance
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold.
Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati.
Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
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