Key Account Advisor

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Job Title: Key Account Advisor

Working Model: Hybrid (2-3 days in the office)
Location: Pretoria, South Africa

Purpose of the Role

• Deliver a dedicated, proactive and high-quality service to customers, internal stakeholders and external clients.

• Act as the primary point of contact for Key Account, Global and International clients, while supporting other BSI hubs where required.

• Ensure timely and effective communication with customers throughout the audit planning and delivery process, in line with established communication protocols.

Key Responsibilities & Accountabilities

• Onboard new customers and accurately maintain customer and application data across BSI systems and program-specific platforms.

• Act as the central point of contact for nominated accounts, providing end-to-end planning, scheduling and administrative support throughout the annual audit cycle.

• Collaborate closely with Sales, Operations, Program Scheme Managers and Key Account teams to ensure seamless service delivery before and after sales.

• Plan, schedule and coordinate audit resources, ensuring competent, compliant and cost-effective delivery.

• Manage audit schedules, diary changes and rebookings, applying cancellation policies where appropriate while considering business impact.

• Proactively identify resource gaps and escalate where necessary.

• Arrange travel and accommodation in line with the business travel policy.

• Drive planning performance by managing booked days, supporting delivery GP, resolving unbooked jobs and achieving planning KPIs.

• Ensure audit reports, certificates, workflows and customer requests are completed accurately and within agreed service levels.

• Create Sales Orders and ensure the timely closure of jobs within the relevant systems.

• Maintain regular communication with customers, including planning customer visits, providing progress updates and participating in customer review meetings.

• Monitor customer satisfaction, respond to customer feedback and escalate issues where appropriate.

• Produce accurate reports, expense claims and other business documentation within agreed timescales.

• Support business projects and collaborate with other BSI offices to deliver an outstanding customer experience.

Knowledge, Skills & Experience

• Strong customer service skills with the ability to build relationships and communicate effectively with stakeholders at all levels.

• Experience in planning, scheduling, customer service or account coordination within a fast-paced environment.

• Excellent organisational skills with the ability to prioritise multiple tasks and meet tight deadlines.

• Strong attention to detail and accuracy when managing customer information and administrative processes.

• Commercial awareness with the ability to support cost-effective planning and resource utilisation.

• Proficient in Microsoft Office and comfortable using business systems.

• Good understanding of South African geography to support efficient planning.

• Experience with SAP, PG and the Assurance Portal would be advantageous.

• Previous experience in third-party audit planning would be advantageous.

Language Requirements

• Business-level English is essential.

• Additional language skills would be an advantage.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.