Housekeeping Coordinator

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

As a Housekeeping Coordinator you will support the housekeeping department by coordinating daily operations, managing administrative tasks, and ensuring effective communication between housekeeping staff, front office, maintenance, and other departments. This role helps maintain high cleanliness standards and ensures guest requests are handled efficiently.

As a valued part of the Forte family, you will:

• Coordinate daily housekeeping operations, room assignments, and team workflow.

• Monitor and update room status (Clean, Dirty, Inspected, Out of Service) to ensure rooms are ready prior to guest check-in.

• Liaise with Front Office, Engineering, Housekeeping Supervisors, and Porters to coordinate room readiness, monitor and action guest room preferences, and follow up on Opera Cloud and Know-cross tasks to ensure rooms are prepared to brand standards and available on time.

• Handle guest requests, maintenance work orders, and lost-and-found records.

• Maintain housekeeping records, reports, inventories, staff schedules, and payroll administration.

• Monitor housekeeping staff productivity, as well as linen, amenities, and housekeeping supply stock levels.

• Respond to guest inquiries and complaints professionally, ensuring prompt resolution or escalation where required.

• Ensure compliance with hotel health, safety, and hygiene standards, and support adherence to departmental procedures.

• Assist with the training and onboarding of housekeeping team members.

• Conduct room inspections only when required to provide operational support during staff sickness or absence, ensuring cleanliness, presentation, and compliance with hotel, LQA (Leading Quality Assurance), and Forbes Travel Guide standards.

Who we are looking for

We are seeking enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.

• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.

• Enthusiasm and a strong work ethic.