About this role
Education | Bachelor’s degree in computer science, Information Technology, or related discipline |
Experience | 1–3 years in IT Service Desk or technical support role |
Knowledge | Basic understanding of ITIL framework |
Skills | Strong problem solving, communication, and customer service skills |
Tools | Experience with ticketing tools like ServiceNow, BMC Remedy, or Freshservice, MS Excel, MS Word, MS Power Point |
Other | Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environment |
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