Communications Manager

The Communications Manager at Bright Data will support the company’s external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging systems, monitoring risk areas, and supporting proactive and reactive communications.

The Communications Manager owns the systems, documentation, monitoring, coordination, and first-draft response work that allows consistent, fast responses while protecting the company’s reputation proactively. This role will work directly under the Senior Director of PR and Communications.

Responsibilities

• Monitor reputation-sensitive topics, external mentions, and emerging risks.
• Maintain a live reputation risk tracker and weekly issue summary.
• Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
• Develop and maintain internal messaging documents for key external narratives.
• Build processes that help employees use approved external messaging and route external assets for review.
• Maintain crisis templates, FAQs, and issue-specific playbooks.
• Support executive conversations with briefing materials, notes, follow-ups, and documentation.
• Draft outreach for relationship-building.
• Coordinate with teams and executives as needed.
• Support crisis training and reputation readiness initiatives.

What this person will own

- Reputation monitoring system.

-CRM for influencers/journalists.

• Updates to internal messaging document hub.
• External asset approval workflow.
• First drafts of crisis and reputation materials.
• Messaging version control.

What this person will support

• Crisis response.
• Executive communications.
• External brand communications narrative.

KPIs

Faster in crisis response & coordination

More consistent in external messaging

Prepared for reputation risks

Requirements

• Strong writer.
• Highly organized.
• Calm under pressure.
• Comfortable with sensitive information.
• Able to work with executives without needing to be the lead voice.
• Good at translating strategy into documents and processes.
• Skilled at monitoring and pattern recognition.
• Able to draft quickly but accept edits.
• Strong judgment about what to escalate.
• Comfortable working with legal, executives, product, security, and marketing.
• Detail-oriented enough to manage trackers and version control.
• Strategic enough to understand why reputation issues matter.