Technical Services Manager - China

Job Family Group:

Sales Group

Job Description:

Job Purpose

To lead the technical services approach and delivery for the PU, working across functions and geographies to identify and drive in the delivery of the value identified in any Castrol offer. Responsible for safely delivering effective technical and product application expertise to customers and internal stakeholders. Lead a team of Technical Services Specialists in each geography to assist Sales and Marketing teams to differentiate their offer through the use of analysis, training, innovative service offerings, product and digital technology and/or rationalising product ranges without compromising safety, quality and performance.

Key Accountabilities

• Responsible for defining the overall Technical services framework for the PU
• Work closely with the Sales, Marketing, CE&O and Applied Sciences team to build the Technical Services Road-map for the PU
• Evaluate opportunities to consolidate and standardize technical services activity across the PU, which includes identifying and leveraging best-practice from within the PU
• Accountable for Technical Services to non-core Industrial markets within the PU
• Work with Marketing to ensure the product range is appropriate; help optimise product portfolio; and, provide insights into customer trends and requirements of a technical nature
• Develop relationships with key customers across thePU (i.e.. OEM’s) and ensure team is engaged in identifying new requirements for products and capturing current and future needs
• Keep abreast of the latest technical developments so as to be able to drive thought leadership and build capability within the Technical Services team
• Plan out and implement continuous capability development programs through technical, product knowledge and customer service skills trainings
• Ensure safe and compliant delivery of technical service offer elements
• Leadership:
• Delegate work appropriately and ensures that the right people and resources are available to deliver work/ on customer related projects. Provide the team with a clear direction and defines standards of performance expected; Monitor performance and provide timely and constructive feedback to enable team development; Motivate and empower others to achieve goals and provides others with coaching and development opportunities.

Summary Decision Rights

Technical Services budget as per DOFA

Recommendation on Technical Services Framework and Support model for the PU

Education

• University degree essential
• An post graduate degree would be value added
• Tertiary qualifications in a technical discipline such as Engineering or Chemistry, or Trade Mechanic qualification

Experience

• Minimum 10 years technical experience in automotive, mining, heavy industrial equipment, or oil and lubes related industries
• Should possess sound technical understanding of Lubricants and product applications. Engineering/technical background required
• Experience in markets in the PU preferred

Skills & Competencies

• Technical presentation and communication - Mastery
• Creating Insight - Mastery
• Formulation technology and product innovation - Mastery
• Product specifications, standards, application and regulation - Expert
• Incident investigation and resolution - Mastery
• Engine, vehicle and fuels retail technology - Mastery
• Technology commercialisation and deployment – Lubricants - Skilful
• Quality tools, systems and process learning - Mastery
• Develop clear and concise communication (Product stewardship and compliance) - Mastery
• Industry testing and product knowledge - Mastery
• Business acumen (Downstream Technology) - Mastery

Travel Requirement:

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Business process improvement, Channel Management, Contract Management, customer and competitor understanding, Customer centric thinking, Customer enquiries, Customer Experience Metrics, Customer Profitability, Customer promise execution, Customer Segmentation, Customer Service Design, Customer Value Proposition, Decision Making, Delivers an effortless customer experience, Demand Management, Digital Fluency, Internal alignment, Leading through ambiguity, market, Offer and product knowledge, Operational pricing, Performance and planning, Performance management {+ 5 more}

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.