Senior Account Manager
About this role
Location: UK (Bristol)
- Experience of working at a similar level within a digital marketing agency is desirable for this role
- Strategically focused, with experience delivering large projects for clients
- Strong understanding of digital or performance marketing, and a desire to learn CRM principles are critical for this role
- An understanding of data-driven marketing would be advantageous, ideally with some understanding of CRM, although CRM experience is not essential
- A positive, proactive approach to work, colleagues and communication
- Present mid-level project scope and budget proposals, project and status updates, and creative work to clients - demonstrating effective verbal communication skills whether in personal or virtually, securing clients’ understanding, buy in and project approval
- Prepare mid level client project scopes and budgets: identifying opportunities to deliver efficiency for the client; accurately estimating resource requirements within and outside Armadillo; costing to ensure profitability for Armadillo in line with our business targets
- Produce presentations, proposals, budgeted scopes of work, timing plans, reports and written client comms to a client-ready standard
- Report accurately on project health of all projects under their responsibility to senior CS team members when required
- Create and issue invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process
- Support the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
- Support the identification of opportunities to secure incremental projects and scope with clients, escalating opportunities, and supporting the preparation of business cases by providing insights and information to senior colleagues
- Manage the task and resource allocation for specific client projects - taking responsibility for coordinating client stakeholder input and Agency team members in all disciplines
- Support business development by participating in pitch teams as required
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
Company at a glance
Bond is the customer-intelligence driven engagement company. We help brands build stronger bonds with their customers.
With our very own Bond Intelligence at the heart of all we do, we used zero, first and third party data, proprietary frameworks, behavioural science and over 15+ years of expertise & global market research enhanced by Bond’s AI to create lasting growth for our clients.
Our dedicated teams of experts across our CX,HX, Loyalty Advisory, Loyalty & Marketing Operations and loyalty technology work with brands at any part of their loyalty and engagement journey to build lasting growth and stronger loyalty with their customers.
With our very own suite of AI enhanced tools, data and technology like our Synapze LX Loyalty Cloud and Synapze XI Intelligence layer we not only help to design, grow and build but we also have the technology that powers and enhances your systems.
Based in Toronto Canada with offices in the United States, Canada and Europe, our global teams support our clients wherever they need us. Bond is the global leader when it comes to customer engagement and loyalty.
For more information please visit us at BondBL.com or email us at [email protected]
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