Resource Manager

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. 

We are looking for a detail-oriented Resource Management Specialist to join our operations team. In this role, you will support day-to-day workforce planning, capacity forecasting, operational process maintenance, and financial tracking for assigned teams. You will play a key role in ensuring accurate data, efficient scheduling, and compliance with established processes — enabling our teams to deliver projects smoothly and on time. 

Location: UK (Bristol preferable)

• 3-5 years’ experience in resource management, operations coordination, or capacity planning.
• Strong analytical skills with proficiency in Excel, resource planning tools (knowledge of Float is an asset), or similar systems.
• Excellent attention to detail and organisational skills.
• Ability to work collaboratively and communicate effectively with multiple stakeholders.
• Understanding financial tracking and forecasting processes is an asset.
• High ownership mindset with the ability to operate independently, manage ambiguity, and drive outcomes.
• Ability to facilitate collaborative discussions regarding resource assignment, utilisation and gap analysis between resource managers and leaders
• Experience in a creative/strategy agency is an asset

Resource Management & Capacity Planning  

• Manage workforce planning and utilisation tracking for assigned teams.
• Prepare capacity forecasts using provided inputs and historical data.
• Monitor workloads and escalate risks or gaps to the Resource Manager or Director.
• Prepare quarterly resourcing data and reports for leadership review.
• Proactively adjust plans within approved parameters to ensure demand is met.

Operational & Process Excellence  

• Develop, document, and maintain standard operating procedures (SOPs) and operational plans.
• Participate in operational reviews, providing data and observations to support improvement initiatives.
• Ensure compliance with established processes, escalating exceptions when necessary.

Financial Planning & Oversight  

• Track actual labour hours and costs in established systems.
• Prepare variance reports for review by Finance or Delivery leads.
• Enter and monitor contractor time and invoices.
• Support validation of project and resourcing forecasts by providing accurate data.

Key Performance Indicators (KPIs) 

• Timely and accurate workforce planning and utilisation reports.
• Capacity forecasts delivered on schedule with minimal errors.
• Compliance issues identified and escalated promptly.
• Accurate and timely financial tracking and reporting.
• Contractor invoices processed on schedule.

Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.