About this role
In this position you will....
Lead our multi-channel trade-in operations across South East Asia. Be accountable for all day-to-day trade-in operations (including pricing and asset management) across the region, develop business cases and seek new business growth.
You will be responsible for…
- Driving the profitable use of the trade-in programmes in all channels across the region.
- Developing and deploying the physical trade-in infrastructure.
- Reviewing, qualifying and robustly challenging business cases for new opportunities before seeking approval.
- Accountability of the operational and commercial relationships with back-end trade-in suppliers.
- Managing both ‘buy’ and ‘sell’ pricing to drive optimal margin creation.
- Deciding the future strategic direction of trade-In, in collaboration with Finance, Sales and business operations.
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Planning and executing operational and commercial changes to achieve market leading customer experience in the trade-In proposition.
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Achieving Key Performance Indicator (KPI) targets, both internal and external
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Undertaking regular reviews of competitor markets identifying key development areas and gaps in the market.
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Working across the wider global group to ensure we optimise trade-in as a product and leverage local market knowledge.
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Impactful
- Be an Impactful and Influential performer, driving continuous improvement.
- Focused on objectives and identifies activities and key results required to meet them
- Takes accountability and self-motivated to deliver results even in situations which are not straight-forward.
Customer Focus
- Be customer focused, understanding and anticipating customer needs
- Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning
- Uses feedback and data to provide examples to improve internal processes and services to clients
Creative
- Demonstrate creative awareness, take advantage of new opportunities and innovations
- Identifies beneficial new approaches and ways of looking at problems, introduces them within team
- Experiments with new trends and innovations and is an early adopter where they can benefit team
Literacy – Digi, Tech & Data
- Be data literate, be able to explain and use technology in a data native and data driven environment.
- Uses appropriate data, technology and digital solutions to communicate, solve problems, and access, manage, integrate, evaluate, and create information.
You will require the following qualifications and skills
- 3 years minimum experience of working in Operations or Supply Chain within the Telecommunication industry.
- Specific understanding or experience of working the trade-in market preferred.
- Ability to drive change and demonstrated ability to accomplish results, meet deadlines and commitments.
- Proven Account management skills & strong leadership.
- Excellent written and verbal communication skills (fluent in English).
- Strong analytical and problem-solving skills.
- Strong financial acumen and understanding of Profit and Loss (P&L) management.
- “Can-do” proactive attitude with the determination to see through change.
- Ability to work effectively across a complex matrix organisation and establish strong working relationships with internal and external stakeholders.
- Superior influencing and interpersonal skills, necessary to affect strategy and policies at both the technical and senior executive level.
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