Racquet Instructor

Job DetailsJob Location: Hope Valley Country Club - Durham, NC 27707Position Type: Part-Time (Less than 30 hours a week)Salary Range: $10.00 - $13.00 Hourly

Whether it is improving a club’s profitability, providing great customer service, improving course conditions, or improving a customer or fellow associates day through small acts of kindness, we make a difference. As a member of the Bobby Jones Links family, we empower you to make a difference as well.

Core values are the essential and enduring tenets of Bobby Jones Links. They are the glue that holds us together and will stand the test of time, permeating everything we do in our pursuit to make a difference.

As a team, we are able to accomplish something collectively that we can’t accomplish separately. As a member of the Bobby Jones Links family, we expect you to make a difference as well. If you do, you’ll succeed remarkably.

OUR CORE VALUES

What follows are characteristics – the core values - of the people who succeed at Bobby Jones Links.

FLY THE FLAG

Firmly believe in what we are doing
Fight for the greater good of Bobby Jones Links
Are loyal to our team at all times

REALLY GOOD AT WHAT WE DO

Know and do our job really well
Follow Bobby Jones Links’ systems, policies, procedures, etc.

DRIVEN

Do whatever it takes to get the job done
Are ambitious and want to grow

DEDICATED TO SERVICE

Offer outstanding, “do whatever it takes”, customer service
Contribute to the community and the well-being of fellow associates

WILLING TO LEARN

Understand that leaders are learners
Are always learning how to do our job better and improve as individuals

THE THREE GOLDEN RULES OF SERVICE EXCELLENCE

We offer a warm welcome.
We fulfill the expressed and unexpressed needs of our customers.
We provide a fond farewell.

OUR SERVICE STANDARDS

“Yes, is the answer. What is your question?”
We regularly surprise and delight our customers.
When a customer says, “thank you,” we always respond genuinely with “my pleasure.”
We read our customers, focusing on their pace and specific situation to deliver a more personalized service.
We use our customers’ names whenever possible to deliver a more personalized experience.
We make eye contact first with each customer within eyesight, while sharing a smile, speaking enthusiastically and connecting personally. We believe in interactions, not transactions.
We use elevated service language to create a memorable experience for our customers. We use phrases such as “good morning” and “good afternoon” instead of “hi”.
We answer the phone in three rings or less with a smile in our voice. We identify ourselves and ask, “how may I serve you?”
We are empowered to take care of any customer situation that arises. We solve issues quickly and go above and beyond to create member satisfaction.
Rather than pointing, we escort customers towards their destination until they are comfortable with the directions.
We make a difference in our customers’ day. We go above and beyond to impact their lives a in positive way.
Service excellence is a team effort. We step out of our usual duties to assist our teammates.
We create a positive and supportive team work environment, treating each other with respect and dignity.
We are responsible to report and correct defects or problems before they affect the customer. We deliver product and service excellence.
Our attire and demeanor reflect positively on our club and brand.
We respond to customer and associate requests in a timely manner. We answer customer emails and voice mails within 24 hours.
We are Bobby Jones too. Be positive both inside and out of the workplace and honor his character and legacy.

Racquets Instructor

Summary

The Racquets Instructor is responsible for helping deliver high-quality tennis and pickleball instruction to members and guests of the private country club. This position involves teaching group clinics/camps alongside the Racquets Professional team. The Racquet Instructor will focus on delivering junior tennis programs but may also participate in adult clinics, social events, and lessons, and assist with daily/weekly/monthly court maintenance.

Responsibilities

Follow the direction of the Racquet Professional staff when assisting with on-court programs.
Deliver fun, engaging, and safe instructional programming to all members and guests, making their experience memorable.
Instruct group clinics/camps and individual hitting sessions with members of all ages, levels, and backgrounds.
Assist with daily/weekly/monthly court maintenance and facility upkeep including sweeping and lining courts, disposal of trash, weeding, filling water coolers, attaching windscreens, blowing off sidewalks and picking up stray balls and trash.
Assist with racquet shop duties as needed, including answering member questions, receiving phone calls, tidying merchandise displays and restrooms, assisting with racquet stringing/re-gripping.
Assist with junior development programs, including tournaments, leagues, and inter/intraclub matches, and mentoring junior players in their development.
Assist with events and socials, including round-robin tournaments, mixers, and themed tennis parties, to promote camaraderie and community engagement among club members.
Assist with pro shop equipment and apparel sales and stringing services, providing recommendations and advice to members on equipment selection and maintenance.
Deliver exceptional service through attentive communication, passion for racquet sports and a willingness to go the extra mile to make our members happy.
Collaborate with other professionals and team members to deliver a top-notch member experience on and off the courts.

Qualifications

USTA Safe Play/Coach Youth Tennis Certified with a strong playing ability and knowledge of fundamentals, techniques, and strategies. 1-2 years of coaching experience preferred.
RSPA/PTR Level 1 certification preferred.
Excellent communication and interpersonal skills, with the ability to connect with students of all ages and backgrounds.
Enthusiasm for promoting tennis and growing the sport within the club community.
Flexibility to work mornings, evenings, weekends, and holidays as required by club events and operations.
Must be willing and able to thrive in a team environment.

This job description outlines the key responsibilities and qualifications for the Racquets Instructor position at the private country club. Successful candidates will demonstrate strong teaching abilities, passion for racquet sports, a dedication to providing exceptional service and experiences to club members and guests and will check their ego at the door.

QualificationsREQUIRED SKILLS

USPTA Elite or PTR Professional certified
Organizational and interpersonal skills
Computer skills
Ability to restring, regrip, and repair rackets

PHYSICAL DEMANDS & WORK ENVIORNMENT REQUIREMENTS

Prolonged periods of intense physical exertion including running, lifting and stretching.
Must be able to lift more than 50 pounds at times.