Court Maintenance Technician

Job DetailsJob Location: Hope Valley Country Club - Durham, NC 27707Position Type: Full-Time (More than 30 hours a week)Salary Range: $17.00 - $19.00 HourlyWhether it is improving a club’s profitability, providing great customer service, improving course conditions, or improving a customer or fellow associates day through small acts of kindness, we make a difference. As a member of the Bobby Jones Links family, we empower you to make a difference as well.

Core values are the essential and enduring tenets of Bobby Jones Links. They are the glue that holds us together and will stand the test of time, permeating everything we do in our pursuit to make a difference.

As a team, we are able to accomplish something collectively that we can’t accomplish separately. As a member of the Bobby Jones Links family, we expect you to make a difference as well. If you do, you’ll succeed remarkably.

OUR CORE VALUES

What follows are characteristics – the core values - of the people who succeed at Bobby Jones Links.

FLY THE FLAG

Firmly believe in what we are doing
Fight for the greater good of Bobby Jones Links
Are loyal to our team at all times

REALLY GOOD AT WHAT WE DO

Know and do our job really well
Follow Bobby Jones Links’ systems, policies, procedures, etc.

DRIVEN

Do whatever it takes to get the job done
Are ambitious and want to grow

DEDICATED TO SERVICE

Offer outstanding, “do whatever it takes”, customer service
Contribute to the community and the well-being of fellow associates

WILLING TO LEARN

Understand that leaders are learners
Are always learning how to do our job better and improve as individuals

THE THREE GOLDEN RULES OF SERVICE EXCELLENCE

We offer a warm welcome.
We fulfill the expressed and unexpressed needs of our customers.
We provide a fond farewell.

OUR SERVICE STANDARDS

“Yes, is the answer. What is your question?”
We regularly surprise and delight our customers.
When a customer says, “thank you,” we always respond genuinely with “my pleasure.”
We read our customers, focusing on their pace and specific situation to deliver a more personalized service.
We use our customers’ names whenever possible to deliver a more personalized experience.
We make eye contact first with each customer within eyesight, while sharing a smile, speaking enthusiastically and connecting personally. We believe in interactions, not transactions.
We use elevated service language to create a memorable experience for our customers. We use phrases such as “good morning” and “good afternoon” instead of “hi”.
We answer the phone in three rings or less with a smile in our voice. We identify ourselves and ask, “how may I serve you?”
We are empowered to take care of any customer situation that arises. We solve issues quickly and go above and beyond to create member satisfaction.
Rather than pointing, we escort customers towards their destination until they are comfortable with the directions.
We make a difference in our customers’ day. We go above and beyond to impact their lives a in positive way.
Service excellence is a team effort. We step out of our usual duties to assist our teammates.
We create a positive and supportive team work environment, treating each other with respect and dignity.
We are responsible to report and correct defects or problems before they affect the customer. We deliver product and service excellence.
Our attire and demeanor reflect positively on our club and brand.
We respond to customer and associate requests in a timely manner. We answer customer emails and voice mails within 24 hours.
We are Bobby Jones too. Be positive both inside and out of the workplace and honor his character and legacy.

Job Summary

The Tennis Court Maintenance Technician is responsible for the upkeep and maintenance of the tennis courts, ensuring they are safe, clean, and in optimal condition for use. This role involves routine inspections, cleaning, minor repairs, and general maintenance tasks to preserve the quality and appearance of the tennis courts.

Key Responsibilities

Court Maintenance

Perform regular inspections of the tennis courts to identify and address any issues.

Clean and maintain the playing surface, including sweeping, pressure washing, and removing debris.

Repair cracks, holes, and other damage to the court surface as needed.

Ensure proper installation and maintenance of nets, posts, and court lines.

Equipment and Supplies

Maintain an inventory of maintenance supplies and equipment.

Order and replenish supplies as necessary.

Ensure all equipment is in good working condition and report any malfunctions or needed repairs.

General Upkeep

Keep surrounding areas, such as seating and walkways, clean and well-maintained.

Empty trash receptacles and ensure proper disposal of waste.

Perform landscaping tasks around the courts, including trimming bushes and maintaining lawns.

Safety

Ensure the courts and surrounding areas are safe for players and visitors.

Address any potential hazards immediately and report safety concerns to the Facilities Manager.

Follow all safety protocols and guidelines while performing maintenance tasks.

Event Preparation

Assist in setting up and breaking down equipment for tennis events and tournaments.

Ensure courts are in top condition for scheduled events and matches.

Qualifications

High school diploma or equivalent.

Previous experience in maintenance or a related field preferred.

Knowledge of tennis court surfaces and maintenance techniques is a plus.

Ability to operate maintenance equipment and tools.

Strong attention to detail and problem-solving skills.

Good physical condition and ability to perform manual labor, including lifting and bending.

Skills

Basic understanding of maintenance and repair techniques.

Ability to work independently and as part of a team.

Good communication skills.

Strong organizational skills and the ability to prioritize tasks.

Working Conditions

Primarily outdoor work in various weather conditions.

Flexible schedule, including weekends and holidays as needed.

Physical Requirements

Ability to lift up to 50 pounds.

Stamina to stand, walk, and perform manual labor for extended periods.

Compensation

This position receives an hourly wage of $15 per hour. Expected hours per week may vary from 5-15 hours per week depending on availability and schedule of play.

QualificationsREQUIRED SKILLS

Eagerness to learn.
Ability to operate machinery.
Proficiency in Excel and Word.
Understanding of Club financials.
A thorough working knowledge of the club’s agronomy operation.

Physical Demands and Work Environment

Regularly exposed to moving mechanical parts and outside weather conditions.
Frequently exposed to fumes or airborne particles and toxic or caustic chemicals.
Occasionally exposed to wet and humid conditions; high, precarious places; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate to loud.