Specialist, Investor Services Operations II
About this role
We’re seeking a future team member for the role of Specialist II, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate
- Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
- Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement
To be successful in this role, we’re seeking the following:
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
- Experience in a financial services operational area and/or oversight handling preferred.
- Willingness to develop personal skills in AI/Digital Tools preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Company at a glance
BNY is a global financial services platforms company at the heart of the world’s capital markets.
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth. Today BNY serves over 90% of Fortune 100 companies and nearly all the top 100 banks globally. BNY supports governments in funding local projects and works with over 90% of the top 100 pension plans to safeguard investments for millions of individuals. As of March 31, 2026, BNY oversees $59.4 trillion in assets under custody and/or administration and $2.1 trillion in assets under management. NYSE: BNY
Follow BNY on Instagram & X: @BNYglobal
Top Benefits
- Competitive compensation
- Wellbeing programs
- Paid leaves
- Paid volunteer time
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