About this role
Key Responsibilities
- Monitor integration services, APIs, queues, scheduled interfaces and middleware components.
- Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.
- Coordinate incident resolution with application, database, network, security and external integration teams.
- Support approved configuration changes, certificates, endpoint updates, deployments and release validation.
- Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.
- Support secure API and integration practices, logging, traceability and access controls.
- Identify changes that require development or new integration scope and route them through formal approval.
- Provide evidence and technical input for root-cause analysis and service reporting. Internal
- Minimum 5 years of enterprise integration and middleware support experience.
- Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.
- Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.
- Practical troubleshooting experience across distributed application environments.
- Ability to maintain accurate technical specifications and interface documentation. Preferred Profile
- Previous experience with UAE government integrations and shared digital services.
- Working knowledge of TDRA, government service bus or related federal integration processes.
- Experience supporting API gateways and secure inter-entity connectivity. Expected Contribution
- Integration incidents are diagnosed and coordinated to resolution with traceable evidence.
- Interface documentation and dependencies remain current.
- Production changes follow approved security and change-management controls.
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