Temporary Customer Technology Specialist

Are you curious, proactive, and passionate about solving technical challenges? Do you thrive in fast-paced operations, love asking "why," and enjoy streamlining systems for greater efficiency? We're looking for candidates with hands-on experience in both operational and project-based tech environments to help drive efficiencies and support our day-to-day operations.

Responsibilities of this position will include:

• Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting.
• Ensure the timely receipt and processing of all customer data and downstream application updates.
• Proactively evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy.
• Complete documentation for new features/procedures.
• Communicate with team members and relevant stakeholders on program status, issues and changes.
• Monitor and respond to inquiries and escalations related to projects.
• Troubleshoot issues related to project and application functionality.

Ideal candidates will possess the following requirements:

• Analytical and problem-solving skills.
• Process oriented, with strong attention to detail.
• Excellent verbal and written communication skills.
• Understanding of software development process.
• Experience with MS Office Tools.
• Organization and time management skills.
• Comfortable working with and managing large data sets.
• Ability to multi-task and adapt to changing priorities and assignments.
• BA/BS or 2-year technical degree preferred; or equivalent experience.