Customer Marketing Manager
Remote (Canada) · Remote ok
About this role
At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.
We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! 🚀
As the first-ever Customer Marketing Manager at BioRender, you’ll build this function on the Marketing team from the ground up. You’ll own how we tell customer stories, celebrate our biggest advocates, and keep scientists/leaders engaged at every stage of their user journey. You’ll work closely with Product Marketing, Field Marketing, Customer Success, and Demand Gen as you turn our best customers into our loudest champions. This is a rare opportunity to shape customer advocacy programming and customer lifecycle touchpoints at a fast-growing, product-led SaaS company.
What you'll be doing
- Own case study production end to end, from identifying strong customer stories, to interviewing customers, to writing and publishing polished, publication-ready assets.
- Build BioRender's customer advocacy program from scratch, including testimonials, review generation, and a pipeline of customers ready to speak, write, or appear on our behalf.
- Partner with Field Marketing and Product Marketing to run customer-facing events and programming, such as customer panels, roundtables, and community moments that deepen customer relationships and serve as references for new business.
- Execute customer lifecycle campaigns across email and in-app channels, partnering with Growth and CS to drive adoption, retention, and expansion.
- Represent BioRender in public online communities such as Reddit, engaging authentically with scientists and researchers, and helping shape how our brand shows up in these spaces.
- Partner cross-functionally with Sales, CS, Product, and Data teams to source customer insights and translate them into marketing assets and programs.
- Take on high-impact generalist marketing projects as they arise; we're a small, fast-growing team, and you'll help wherever the highest-leverage work is.
What you bring to the table
- 3+ years of experience in customer marketing or customer success at a B2B SaaS company, with a track record of managing full projects independently.
- Expertise in building and nurturing relationships with high value customers
- Experience writing emails to customers to drive revenue goals
- Excellent written communication and storytelling skills; you can distill complex, technical customer feedback into a compelling narrative.
- A proven ability to manage your own workload across multiple concurrent projects, take initiative, and problem-solve within existing guidelines.
- Strong collaborator who communicates clearly across teams and can influence peers and stakeholders without formal authority.
- Comfortable using data to prioritize your work and report on program results.
- Bonus: background in life sciences or experience marketing to researchers, PIs, or academic audiences.
Why join us?
- We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
- BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries!
- Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies
- We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.
BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.
Company at a glance
BioRender is a Toronto-based startup founded in 2017 by Shiz Aoki, Katya Shteyn, and Ryan Marien with a mission to accelerate science by empowering all scientists to quickly and easily communicate their research. The company has built a comprehensive library of icons and templates spanning over 30 fields of biology, positioning itself as the Adobe or Canva for science. BioRender is backed by Y Combinator and other investors, and has grown to serve users in over 100 countries worldwide. Led by CEO and Co-founder Shiz Aoki, who previously served as Lead Medical Illustrator for National Geographic, the company combines scientific expertise with design innovation to make scientific visualization accessible to researchers globally.
Founded2017
Team Size201-500
WorkspaceRemote ok
IndustrySaaS
Location
Canada
Websitebiorender.com
LinkedInLinkedIn
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