Experienced Business to Business Collections Specialist
- Location
- Port of Spain, Trinidad
- Workplace
- On-site
About this role
Join a Team Thatโs Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. Weโre looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
Weโre looking for an experienced B2B Collections Specialist to join our team and take ownership of managing and recovering outstanding business-to-business accounts. The ideal candidate will have proven experience in commercial collections, account management, and recovering overdue balances from business customers.Youโll work directly with business clients to follow up on overdue invoices, resolve payment issues and disputes, negotiate payment arrangements, and drive timely account resolution. This role may support international or US domestic account portfolios, requiring strong collections knowledge, sound judgment, professional communication, attention to detail, and the ability to effectively manage and prioritize delinquent accounts.
Candidates should be comfortable handling collection conversations, resolving account issues, maintaining accurate account records, and working toward established collection and performance targets.
What You'll Do:
โข Manage assigned B2B accounts, keeping records of payments, account status, follow-ups, and communications up to date
โข Contact business customers regarding past-due invoices through phone, email, and other communication channels
โข Conduct payment follow-ups and take appropriate action to support timely account resolution
โข Investigate and resolve payment discrepancies, billing issues, and account disputes
โข Negotiate payment arrangements and solutions based on account circumstances and client requirements
โข Manage a portfolio of delinquent accounts while prioritizing collection activity based on aging and account status
โข Build and maintain professional relationships with business customers throughout the collections process
โข Meet BGO and client performance metrics, including collection targets, productivity, quality, and account resolution
โข Maintain accurate and detailed documentation of all collection activities and customer interactions
โข Report on collections activity, account status, aging, and outstanding balances as required
โข Ensure compliance with company policies, procedures, client requirements, and applicable regulations
โข Champion company core values
โข Other duties as assigned
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youโre equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where youโll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peopleโs lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website โ https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcingโs privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need โ just let us know.
Bill Gosling Outsourcing โ Where your career thrives!
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