Supervisor & Assistant Manager (M/F/X)
About this role
Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City).
Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.
Take the lead with La Squadra as SUPERVISOR & ASSISTANT MANAGER in Dublin 🇮🇪
With Big Mamma’s rapid expansion, we are looking for our next rising stars to join us at Gloria Osteria (41 Westmoreland St, Dublin) and play a key role on the floor. You will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.
Your areas of responsibility:
Responsible for service quality
Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.
Responsible for welcoming guests.
Contribute to the restaurant’s performance
Optimize table turnover / service pace and staff efficiency for resetting tables.
Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.
Ensure smooth front-of-house operations
Ensure compliance with dining room hygiene standards.
Propose initiatives to control front-of-house labor costs.
Oversee team schedules.
Responsible for orders and stock management (wine, tableware, aprons).
Responsible for cash handling.
Ensure proper use and maintenance of equipment.
Responsible for the success of the front-of-house team
Participate in the recruitment process for new hires.
Support the onboarding of new team members.
Coach and support the front-of-house team daily.
Be a key driver of team cohesion and positive working relationships.
Our offer:
Highly competitive salary.
Permanent contract with 2 days off.
A meal prepared daily with love by our Squadra and a discount in all our trattos.
Numerous training and career opportunities.
International mobility across all our venues.
AND much more!
BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.
#joinbigmammauki
Company at a glance
Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza.
From our very first trattoria in Paris to 37 locations across 10 countries today, we serve 100% homemade Italian dishes made with ingredients sourced directly from small Italian producers — think Prosciutto di Parma from Stefano Borchini, San Marzano tomatoes from Paolo Ruggiero, flour from Antimo Caputo. Everything is served in jaw-dropping spaces, at fair prices, and always with a huge smile.
Our Squadra of 2,700+ talents spans France, Italy, Spain, the UK, Belgium, Germany, Monaco, the UAE, Mexico, and beyond — and keeps growing.
We also launched Napoli Gang in 2020, our digital food brand bringing the same crazy love for Italian food straight to your door.
But food is only half the story. We believe hospitality can be a real career, not just a student job — and we're committed to building an inclusive, inspiring workplace where talents grow and shape the future of the industry. In 2018, we became a proud B-Corp, reinforcing our commitment to sustainability, social responsibility, and human-driven growth.
Big Mamma is not just a restaurant group. It's a movement made of passion, purpose and a lot of pizza, of course.
Top Benefits
- Competitive Salary
- Permanent Contract
- Two Days Off Per Week
- Daily Meal
- Employee Discount
- Training Opportunities
- Career Opportunities
- International Mobility
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