Floor Manager (M/F/X)
About this role
Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City).
Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.
Join the Squadra as Floor Manager @ Dublin 🇮🇪
With Big Mamma’s rapid expansion, we are looking for a dynamic Floor Manager to join us at Gloria Osteria (41 Westmoreland St, Dublin) and play a key role on the floor. You will have the opportunity to drive the success of the restaurant while embracing and upholding our core values: authenticity, excellence, meritocracy, and entrepreneurship in your day-to-day work. Reporting to the General Manager, your areas of responsibility will include:
Main Responsibilities:
Service Quality: Guarantee excellence, consistency, and speed of service in line with Big Mamma’s standards.
Guest Experience: Supervise a warm and attentive welcome for all guests.
Restaurant Performance: Optimize table turnover and ensure average spend meets set targets.
Operational Flow: Ensure smooth daily operations on the floor.
Hygiene: Maintain high cleanliness standards in the dining area.
Cost Control: Identify ways to optimize labor costs related to front-of-house operations.
Team Scheduling: Manage team rosters and shift planning.
Stock Management: Oversee wine, dishware, and uniform inventory and orders.
Cash Handling: Be responsible for the cash register.
Equipment Maintenance: Ensure the proper upkeep of all front-of-house equipment.
Team Success:
Recruitment: Approve new hires and oversee onboarding of new team members.
Training: Lead daily training sessions and share the Big Mamma vision with your team.
Team Cohesion: Foster a positive and inclusive work environment.
Cross-Team Collaboration: Encourage strong coordination between kitchen, bar, and front-of-house teams.
Partnership with Assistant Manager: Work side by side with your Assistant Manager at least once a week to ensure smooth service.
Our offer:
Highly competitive salary.
Permanent contract with 2 days off.
A meal prepared daily with love by our Squadra and a discount in all our trattos.
Numerous training and career opportunities.
International mobility across all our venues.
AND much more!
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.
#joinbigmammauki
Company at a glance
Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza.
From our very first trattoria in Paris to 37 locations across 10 countries today, we serve 100% homemade Italian dishes made with ingredients sourced directly from small Italian producers — think Prosciutto di Parma from Stefano Borchini, San Marzano tomatoes from Paolo Ruggiero, flour from Antimo Caputo. Everything is served in jaw-dropping spaces, at fair prices, and always with a huge smile.
Our Squadra of 2,700+ talents spans France, Italy, Spain, the UK, Belgium, Germany, Monaco, the UAE, Mexico, and beyond — and keeps growing.
We also launched Napoli Gang in 2020, our digital food brand bringing the same crazy love for Italian food straight to your door.
But food is only half the story. We believe hospitality can be a real career, not just a student job — and we're committed to building an inclusive, inspiring workplace where talents grow and shape the future of the industry. In 2018, we became a proud B-Corp, reinforcing our commitment to sustainability, social responsibility, and human-driven growth.
Big Mamma is not just a restaurant group. It's a movement made of passion, purpose and a lot of pizza, of course.
Top Benefits
- Competitive salary
- Permanent contract
- Daily meal
- Staff discount
- Training opportunities
- Career development
- International mobility
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