Shift Leader
About this role
Job DetailsJob Location: Big Blue Swim School Sandy Plains - Marietta, GA 30066Shift Leader
Sandy Plains, GA | Full-Time / Part-Time Leadership Role
Reporting Structure: This position will report directly to the Assistant Manager and the General
Manager.
About the Role
The Shift Leader supports daily swim school operations by assisting management, maintaining safety and
service standards, and helping create a positive experience for families and team members. This role combines
operational support, customer service, aquatics oversight, and hands-on facility support in a fast-paced
environment.
What You’ll Do
- Assist managers in daily shift operations for instructors, deck support, and front desk teams
- Conduct pre-shift meetings and help reinforce safety, teaching standards, professionalism, and customer
service expectations
- Step into swim instruction, deck support, or front desk responsibilities when operationally needed
- Monitor pool deck safety, swimmer evaluations, lesson flow, and facility readiness
- Perform opening/closing procedures, water testing, chemical checks, and operational documentation
- Ensure the facility remains clean, organized, and guest-ready
- Support a positive experience for families and swimmers by helping maintain operational flow and
consistency
- Respond appropriately to emergencies and uphold all safety and operational standards
- Ensure staff are where they need to be and support the overall daily experience within the facilityQualificationsRequired Qualifications
- Strong communication, professionalism, and customer service skills
- Ability to support and motivate teams in a fast-paced environment
- Ability to multitask, problem-solve, and remain calm under pressure
- Dependable attendance with flexibility to work evenings and weekends
- Reliable transportation
- Lifeguard Certification or willingness to obtain within required timeframe
- Ability to complete all required Big Blue Swim School training programs
Preferred Experience
- Previous leadership or supervisory experience
- Aquatics, swim lesson, childcare, hospitality, or customer service experience
- Swim instructor experience or certification
- Experience supporting team operations in a fast-paced environment
Why Join Big Blue?
- Leadership growth opportunities within aquatics management
- Positive, team-focused culture
- Opportunity to make a meaningful impact through water safety and confidence-building
- Fast-paced environment with strong team support and development opportunities
Company at a glance
A swim lesson at Big Blue is unlike any other. We understand how important your child’s safety around the water is to you which is why we are the first to combine world-class swim instruction with an unbeatably easy experience for the entire family. Read more…
Watch your child’s confidence grow in and out of the pool with our experienced staff of full-time teachers who understand the importance of providing your child with a consistent face each week. Our step-by-step program gets big results and tons of smiles. Track your child’s progress from your phone, tablet, or desktop.
You will love our easy, flexible registration process that allows you to schedule all your kids into the same half-hour time slot with one click. Oh, and don’t forget about our super flexible make-up policy for free makeup lessons!
Don’t worry about chattery teeth because our 90-degree pools and warm, hand-held showers make getting in and out of the pool completely painless. Our carpeted lobby and extra-large train tables allow for your little ones to move around freely and safely while having fun.
It all adds up to BIG, confidence-building moments at Big Blue!
Top Benefits
- Leadership growth opportunities
- Positive team-focused culture
- Professional development
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