Global Director of Continuous Improvement
About this role
About the role
As the Global Director of Continuous Improvement, you’ll be the senior strategic leader driving operational excellence, transformation, and sustainable performance improvement across the enterprise. You’ll own the development, deployment, and governance of TERREPOWER’s global continuous improvement (CI) strategy — aligning it with business objectives and building a culture of innovation, accountability, and measurable results. It’s a high-impact role for a visionary change agent with deep Lean and Six Sigma expertise who can influence at every level and deliver real impact across diverse regions and functions.
What you’ll do
- Strategic leadership — Define and execute a global CI strategy aligned with corporate goals, partner with executive leadership to identify high-value transformation opportunities, and establish enterprise-wide CI governance, frameworks, and performance standards.
- Operational excellence — Lead global CI initiatives using Lean, Six Sigma, and other methodologies, standardize processes and best practices across regions, and drive measurable improvements in cost, quality, delivery, safety, and customer satisfaction.
- Change management & culture — Champion a culture of continuous improvement and data-driven decision-making, and build organizational capability through training, coaching, and certification programs.
- Performance management — Develop KPIs, dashboards, and reporting to track CI progress and ROI, run regular reviews with regional and functional leaders, and benchmark best practices to maintain competitive advantage.
- Team leadership — Develop regional CI teams and leaders, foster collaboration across geographies and business units, and drive talent development and succession planning.
What you’ll bring
Must-haves
- Bachelor’s degree in engineering, Business, Operations, or a related field.
- 10+ years in continuous improvement, operational excellence, or transformation leadership, with proven success leading global or multi-site CI programs.
- Lean Six Sigma Black Belt or Master Black Belt certification.
- Strong analytical, strategic-thinking, and problem-solving skills.
- Exceptional communication and stakeholder-influencing abilities across all levels of an organization.
Nice-to-haves
- Master’s degree (MBA or related discipline).
- Experience in sustainable manufacturing, supply chain, and/or complex global operations.
- Expertise in digital transformation, automation, or advanced analytics.
- Track record of delivering significant financial and operational impact.
What we offer
- Compensation — Competitive base salary plus annual performance bonus.
- Health & wellness — Medical, dental, and vision coverage.
- Retirement — 401(k) with company match.
- Time off — Paid time off, holidays, and parental leave.
Company at a glance
BBB, Inc. is the global headquarters and governing body of the Better Business Bureau network, uniting more than 90 local BBB organizations across the United States and Canada, the BBB Institute for Marketplace Trust, and BBB TrustCore. BBB, Inc. establishes the standards, governance framework, technology, and shared operating infrastructure that power one of the world’s most recognized and enduring credibility networks.
Each year, more than 200 million people turn to BBB.org for trusted marketplace intelligence covering more than 5.8 million businesses. More than 380,000 Accredited Businesses commit to and are held accountable under the BBB Standards for Trust. Thousands of professionals embedded in local communities translate those standards into real oversight, dispute resolution, consumer protection, and business credibility every day.
For more than a century, BBB has defined how trust functions between businesses and consumers. Through tools such as BBB Scam Tracker and a steadfast commitment to transparency, ethical conduct, and marketplace integrity, BBB helps prevent fraud, elevate responsible businesses, and protect consumers at scale.
Today, BBB, Inc. is reintroducing BBB to the world through a renewed global brand and BBB TrustCore, its next-generation technology platform. TrustCore unifies the network’s data, systems, and marketplace intelligence into a single operating platform designed to modernize consumer and business experiences while enabling mission-aligned, data-driven services and partnerships.
With unmatched local presence, international coordination, and more than a century of earned credibility, BBB stands uniquely positioned to translate trust into measurable marketplace accountability. As trust becomes the defining currency of the digital economy, BBB is setting the standard for how trust is built, verified, and sustained in the AI era and for the century ahead.
Top Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Paid time off
- Holidays
- Parental leave
- Annual performance bonus
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