Underwriting Assistant
About this role
Job DetailsJob Location: Guayaquil, Ecuador - Guayaquil, Ecuador, FL 33126POSITION PURPOSE:
Support Medical Underwriting team by consistently providing timely and efficient response to our customers and members. Provide a broad spectrum of administrative support to Medical Underwriters to expedite the review and approval of health insurance applications. Problem resolution skills and ability to address concerns that is in the best interests of both the agent/client and our organization.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Ability to review and approve non-medical risk as per the guidelines established by the medical underwriting team. Including but not limited to prior insurance coverage research, request of medical records and follow up with physicians offices, medical facilities and distributors.
Effective and timely follow up of pending items with agents and underwriting doctors to ensure approval of pending applications within time stipulated.
Effectively and timely communicate underwriting responses to agents.
Review pending reports on a daily basis to ensure that pending items are answered within the time stipulated in the level service agreements provided to agents.
Communicate in an effective and professional manner to all agent/member inquiries.
Commitment to respond immediately to any client concerns, needs, questions or problems. Ensure appropriate follow up occurs
Answer agent/members questions regarding our product and services.
Ensure proper information is communicated to agents/members on declined coverage and/or exclusions.
Manage difficult situations and handle complaints effectively.
Proactively identify issues related to delays in response time.Qualifications
Company at a glance
Best Doctors Insurance is the leading international health insurance company in Latin America, the Caribbean and Canada. At Best Doctors Insurance we have a clear vision: to help our members connect with the very best healthcare, with access to the best-quality hospitals and specialized centers around the world.
Best Doctors Insurance offers top-quality medical insurance plans; each carefully designed to deliver a full range of exclusive benefits and services for our members. The result? Our members can be certain they have the best health insurance plan that will help them, not only by paying the medical expenses but also guiding them through the complexities of the health care system when they need medical care.
At Best Doctors Insurance, we are proud to contribute to better health—and better lives.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?