Customer Service Rep (CSR)
About this role
Job Summary
Achieve daily booked call goal. Achieve passing score on weekly call-quality scorecard. Offer and convert memberships to exceed department membership budget.
Duties & Responsibilities
- Create and achieve 100-day plan.
- Exceed minimum attendance and on-time standards.
- Answer the phone within 10 seconds.
- Answer inbound calls to book jobs and fill a 3-day call board.
- Reflectively listen to customer concerns, answer questions and communicate availability.
- Input customer data into Service Titan accurately.
- Correctly schedule jobs within ServiceTitan.
- Display empathy and a sense of urgency.
- Outbound call to schedule routine maintenance visits, tune ups and inspections.
- Convert Comfort Guard Memberships.
Competencies for Success
- Communication; Dependability/Productivity; Organization Skills; Quality; Results Orientation; Interpersonal Skills; Computer Skills; Initiative; Problem Solving; Results Driven; Sense of Urgency; Self Development
Required Skills & Abilities
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
Education & Experience
- Relevant education or work experience
Company at a glance
Best Care is not just a name, it’s our promise. We are a family owned and operated company serving the Memphis, Tennessee and Huntsville, AL areas. We are dedicated to providing the best possible service for you and your family. We do this by investing time and training in staff. It is our priority to stay current with the latest technology and skills that allow us to provide you with the best service, products, and installations.
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