Account Coordinator

The Customer Service (CS) department supports multiple business units across Berlin Packaging. Account Coordinators are responsible for managing customer accounts, handling day‑to‑day customer contact, processing orders, and coordinating closely with internal teams and suppliers to ensure product availability and timely delivery.

The role acts as a key point of contact for customers and colleagues in relation to orders, quotations, invoicing, stock, and logistics.

Accountabilities

Customer & Account Management

• Build and maintain strong, trusted relationships with customers
• Act as the primary point of contact for customer queries, orders, quotations, invoicing, and logistics
• Manage customer accounts across various industry sectors
• Handle customer complaints and provide timely, appropriate resolutions

Order, Stock & Supply Coordination

• Process and manage sales and purchase orders
• Manage forecasts, monitor order progression, and schedule deliveries to meet customer requirements
• Liaise with suppliers regarding inventory availability and cargo‑ready dates
• Work closely with Procurement, Logistics, and Inventory teams to ensure product availability
• Monitor stock levels to minimise shortages and over‑stocking
• Support inventory management targets, including slow‑moving and no‑moving stock reviews

Commercial & Sales Support

• Develop and maintain strong product knowledge across the portfolio
• Promote products, including upselling and increasing wallet share where appropriate
• Support the external sales team by providing accurate data and operational support
• Assist with purchasing activities, ensuring products meet agreed specifications, costs, and timelines

SKILLS and EXPERIENCE

Essential

• Previous experience in an office‑based customer service or internal sales support role
• Ability to manage multiple tasks, prioritise effectively, and work with strong attention to detail
• Strong communication skills, both written and verbal
• Ability to work collaboratively within a fast‑paced team environment
• Confident problem‑solver with a professional and positive approach
• Reliable, adaptable, and trustworthy

Desirable

• Understanding of customer forecasting
• Good working knowledge of MS Office, particularly Excel
• Experience of Sage 200 and/or Salesforce