Residential Sales Plumber
Lawrenceville · On-site
About this role
Benefits:
- Bonus based on performance
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Benjamin Franklin Plumbing of Lawrenceville and Dacula is looking for a high-performing Residential Sales Plumber who can diagnose plumbing issues, educate homeowners, present professional options, and guide customers toward the right solution the right way.
This is not a helper role, training role, or order-taking position. This role is for a confident residential plumbing professional who understands the trade, communicates clearly, presents options professionally, and turns service opportunities into completed jobs while maintaining a high level of professionalism, customer care, and workmanship.
Our company follows the Benjamin Franklin Plumbing standard: punctuality, clean appearance, professional communication, Straight Forward Pricing, respect for the customer’s home, and doing the job right the first time.
What You will Do
You will run residential plumbing service and sales calls focused on diagnosing larger plumbing issues, identifying legitimate system concerns, and presenting clear repair, replacement, and upgrade options.
Opportunities may include tankless water heater installs and conversions, whole-home filtration and softener systems, reverse osmosis, sewer and drain solutions, gas piping, repiping, well pump systems, pressure issues, major leak repairs, and other higher-value residential plumbing projects. Light commercial plumbing experience is a plus.
You will be expected to:
- Manage the full-service process from inspection and diagnosis through customer education, estimate preparation, documentation, job completion, and payment collection
- Attend company-provided training and continuously improve your technical knowledge, customer communication, ServiceTitan usage, and professional standards
- Maintain working knowledge of applicable plumbing codes, manufacturer requirements, permitting requirements, and company standards, and apply them on every job
- Thoroughly evaluate the plumbing system, identify real repair, replacement, safety, or code-compliance concerns, and educate the homeowner on the best options to protect their home
- Present properly scoped, code-compliant options that protect the customer, support quality workmanship, and meet company expectations for profitability and accepted work
- Wear floor protection, protect the customer’s home, and keep a clean job site
- Test and document completed work before leaving the job site to reduce callbacks
- Follow the Benjamin Franklin Plumbing system with no shortcuts
What We are Looking For
The right person for this role is part plumber, part advisor, and part closer.
You should be confident walking into a home, identifying what is wrong, explaining what needs to be done, and helping the customer decide without pressure, gimmicks, or scare tactics.
We are looking for someone who operates with ownership, discipline, and professionalism. If you need constant reminders to show up prepared, communicate properly, complete paperwork, keep your truck organized, or follow basic standards, this is not the right fit.
Requirements
- Residential plumbing experience required
- Strong ability to diagnose residential plumbing systems
- Experience presenting repair, replacement, and system upgrade options for residential plumbing projects
- Confident educating homeowners about their plumbing system, explaining options clearly, and guiding customers toward the right solution without pressure or gimmicks
- Clean, professional appearance and respectful attitude, knowing trust can be won or lost from the moment you arrive at the customer’s home
- Valid driver’s license
- Ability to pass a background check and drug screening where permitted by law
- Comfortable using an iPad, ServiceTitan, photos, estimates, and digital paperwork
- Available for a demand-driven residential service schedule, including some evenings or weekends as needed
Preferred Qualifications
- 5+ years of residential service plumbing experience
- Georgia plumbing license preferred but not required for the right candidate with a proven record of accomplishment
- Backflow certification preferred; experience performing and documenting backflow testing is a plus
- In-home service or sales experience with a proven record of accomplishment, if available in ServiceTitan
- Experience with ServiceTitan
- Experience with Straight Forward Pricing or flat-rate pricing
- Experience estimating tankless systems, whole-home filtration, reverse osmosis, sewer/drain work, repipes, gas piping, well pump systems, and other higher-value plumbing projects
- Ability to prepare accurate, value-based estimates that reflect proper workmanship, company standards, and a premium customer experience
Compensation
This is a performance-based role with strong earning potential.
Compensation is commission-based and tied to collected job revenue on qualified work sold and completed, according to the company’s written compensation plan. Final compensation details will be reviewed and confirmed in writing with management.
Top performers in this role should be motivated by opportunity, accountability, workmanship, customer satisfaction, and results. If you want a capped hourly job where you do the minimum, this is not the right fit.
If you take pride in doing the job correctly the first time, producing workmanship you can stand behind, and delivering a customer experience that represents the Benjamin Franklin Plumbing brand of excellence, this can be a strong opportunity.
Why Join Benjamin Franklin Plumbing?
- Be part of a growing local Benjamin Franklin Plumbing operation where top performers can make a real impact
- Work under a professional brand with a proven franchise system, clear standards, and a reputation built on punctuality, professionalism, and customer care
- Run company-provided residential service and replacement opportunities without having to chase your own leads
- Focus on quality residential plumbing work instead of rushed, low-standard jobs
- Opportunity to complete higher-value plumbing projects, including whole-home filtration, softeners, tankless systems, sewer/drain work, repipes, well pumps, gas piping, and system upgrades
- Support from an office team that understands the importance of setting technicians up for success
- Clear pricing, structured options, and a professional process for educating homeowners and helping them make confident decisions about their plumbing system
- A performance-driven environment where high-quality workmanship, accountability, customer satisfaction, and strong results are recognized, valued, and rewarded
- Opportunity for the right plumber to help set the standard, mentor future technicians, and grow into a senior, lead, or leadership role as the company expands
Our Standards
We take professionalism seriously. Customers are inviting us into their homes, and every technician is expected to represent Benjamin Franklin Plumbing with pride, discipline, and respect.
This role is for a true professional who takes ownership of their work. That means showing up on time, wearing a clean uniform, maintaining a professional appearance, communicating respectfully, protecting the customer’s home, keeping a clean job site, and completing work the right way.
Sloppy workmanship, shortcuts, excuses, poor communication, messy work areas, and a “good enough” attitude will not fit here. We are building a team of high-standard professionals who care about workmanship, customer satisfaction, accountability, and the reputation of the company.
We are not looking for someone who needs to be constantly managed, reminded, or pushed to do the basics. We are looking for a professional who already holds themselves to a higher standard.
Apply If This Sounds Like You
Apply today if you are a seasoned residential plumber who takes pride in accurate diagnostics, clear customer education, respectful communication, honest recommendations, personal accountability, and professional workmanship.
This opportunity is for a true A-player who wants more than just another plumbing job — someone who takes pride in representing a premium brand, performing at a high level, and earning the opportunity to grow into a leadership role as the company expands.
Benjamin Franklin Plumbing of Lawrenceville and Dacula is an Equal Opportunity Employer.
Company at a glance
Benjamin Franklin Plumbing was founded on a simple premise—always be on time. As “The Punctual Plumbers,” customers know that they can count on us to always be on time and complete the work to their satisfaction. This established trust has allowed us to become a top plumbing franchise.
With Benjamin Franklin Plumbing, you are set up for success from the beginning. All our franchisees have access to the following:
Unlimited training and business coaching
Integrated business management systems
Marketing and advertising strategies to generate more sales leads
Whether you’re just starting out or looking to grow your business, becoming a part of Benjamin Franklin Plumbing means you are in business for yourself, but you’re never by yourself. We allow you to do so much more for your customers, your employees and yourself.
Contact us today to discuss a plan that will work for your business!
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryConsumer Services
Location
Lawrenceville, Georgia, United States
LinkedInLinkedIn
Top Benefits
- Bonus based on performance
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
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