Sales Associate
About this role
- Make outbound sales calls and emails and engage prospective residents and their influencers in conversation per provided scripts.
- Convert incoming leads to scheduled tours utilizing the Enquire system and Director of Community Relations calendar; meet daily/weekly/monthly call and tours booked goals.
- Demonstrate knowledge regarding Benchmark and its communities to answer basic questions of the prospective resident or influencer to generate excitement to schedule a tour and/or attend a community event.
- Conduct follow up activities, including calls, texts, and emails as the initial scheduled tour date approaches and any activities needed if a follow up tour is needed.
- Keep all contact information, including discovery notes, contact information, and contact efforts up to date in the Enquire system.
- Demonstrate effective customer service skills in each interaction with a prospective resident and/or influencer.
- Conduct tours when Director of Community Relations is unavailable.
- Assist Director of Community Relations with promotion of community and prospect events through outreach to professional partners.
- Assist Director of Community Relations with the planning and execution of spotlight events including, but not limited to, creating invitations, making phone calls to Enquire database, decorating, securing entertainment etc.)
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Other duties as assigned.
- Passion for working with seniors.
- Proven ability to create relationships via communication and interpersonal skills that includes face to face and telephone interactions. Experience making cold calls and establishing rapport.
- Demonstrated ability to work under pressure with high demands for results.
- Proficient with customer/lead (CRM) tracking systems and Microsoft Office Suite.
- High school diploma or equivalent required, Bachelor’s degree in related field preferred.
- Minimum of 2 years’ experience in a sales support role.
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8 holidays & 3 floating holidays
- Discounted Meal Program
- Paid Training & Company-provided Uniforms
- Associate Referral Bonus Program
- Physical & Mental Health Wellness Programs
- 401k Retirement Plan with Company Match
- Medical, Vision & Dental Benefits
- Tuition Reimbursement Program
- Vacation and Health & Wellness Paid Time Off
Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.
Company at a glance
Transforming Lives Through Human Connection
Benchmark Senior Living was founded in 1997 by the company’s Chairman and CEO Tom Grape. Tom had long recognized the value of the consumer-centered approach to senior living and the many health and social benefits the philosophy offers residents.
Not only had Tom decided to make senior living his life’s work, but he did so with a commitment to set the industry standard – to be the benchmark.
Today, Benchmark is a leader in senior living throughout the Northeast, offering independent living, assisted living, mind and memory care, continuing care retirement communities and respite care options in 63 communities across seven states.
The company is the largest provider of mind and memory care in New England and has been at the forefront of this specialty throughout its history. Today, the company operates 11 communities dedicated to memory services and nearly all its communities offer personalized, needs-based mind and memory care.
Benchmark’s core values of Called to Care, Better Together and Be the Benchmark guide its mission of not only providing world-class care, but doing so in a way that keeps Benchmark focused on who and what matters most: our residents, their families and our associates.
Top Benefits
- 8 Holidays
- 3 Floating holidays
- Discounted meal program
- Paid training
- Company-provided uniforms
- Associate referral bonus program
- Physical & mental health wellness programs
- 401k retirement plan with company match
- Medical benefits
- Vision benefits
- Dental benefits
- Tuition reimbursement program
- Vacation
- Health & wellness paid time off
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