Concierge

We strive to create an environment where our employees can thrive both personally and professionally. With a strong commitment to your ongoing development, you will have the opportunity to learn and grow alongside some of the most talented professionals in the industry. Join us and help create unforgettable moments for our guests, our communities and one another.

This is your moment. Apply today!

As a Concierge, you will be responsible for delivering personalised service and exceeding our guests’ expectations in every interaction. You will assist guests throughout their stay by providing information, recommendations and tailored solutions that contribute to unique and memorable experiences, while also supporting the coordination of agency activities and maintaining excellence across all services provided.

Key responsibilities:

• Respond to guests’ requests with warmth, discretion, efficiency and meticulous attention to detail
• Provide information about the hotel and its services, as well as the city, local attractions, events and entertainment options
• Assist with arranging and booking tours, restaurants, transportation, car hire and other experiences
• Follow up on requests and outstanding matters, identifying effective solutions and ensuring guest satisfaction
• Stay up to date with the hotel’s programme and the region’s tourism, cultural and culinary offerings
• Manage and close service orders accurately
• Ensure compliance with the company’s established standards of excellence, quality, safety and confidentiality
• High school diploma
• Previous experience in a related role
• Fluent English
• A university degree or technical qualification in Tourism or Hospitality, as well as proficiency in an additional language, will be considered an advantage
• Excellent communication and interpersonal skills
• Empathy, proactivity and a positive attitude
• Strong teamwork and problem-solving skills
• Excellent organisational skills and attention to detail
• Availability to work a 6-on, 1-off rotating schedule, from 1:40 p.m. to 10:00 p.m.

Compensation: fixed salary of BRL 3,033.00, plus commission.

Over the past 12 months, monthly commission payments have ranged from BRL 1,999.00 to BRL 4,180.00, with an approximate average of BRL 2,700.00 per month.

Health and well-being

• Health insurance through Itamed or Hospital Cataratas and Dental Uni dental insurance (after the probationary period)
• Ticket pharmacy and fuel benefits (after the probationary period)
• Exclusive on-site gym for employees

Everyday comfort and convenience

• Meals provided on site at the Bela Vista Employee Restaurant, open 24 hours a day
• Company-provided transport and public transport allowance, according to individual needs
• Uniforms provided and laundered by the hotel, so you will not need to take them home

Recognition and rewards

• BRL 250.00 attendance bonus
• Long-service awards at 5, 10, 15 and 20 years
• Birthday leave, in accordance with the company’s internal policy

Exclusive Belmond experiences

• Belmond Discovery Programme: complimentary stays at Belmond properties around the world and a 50% discount on restaurant dining
• “Guest for a Day” Programme
• Exclusive employee discounts at the hotel’s restaurants, spa and boutique

Learning and leisure

• Access to Beat, our learning platform, offering a wide range of training opportunities, including Harvard courses and certified language programmes
• Special employee rates on cinema tickets at Cine Cataratas

About us

Located in the heart of Iguaçu National Park, Hotel das Cataratas is a Belmond property offering guests a truly unique experience, with breathtaking views of the world-famous Iguaçu Falls. This luxurious retreat is renowned for its exceptional service and timeless elegance, perfectly harmonised with the lush natural surroundings.

With refined accommodation and outstanding gastronomy, guests can enjoy a sanctuary of tranquillity and unparalleled beauty. The hotel’s privileged location also provides exclusive access to the falls outside peak visiting hours, creating memorable and private moments in one of the most majestic settings on Earth.

Begin your career journey in the world of hospitality at a remarkable retreat surrounded by the Atlantic Forest.

Belmond & the LVMH family

Hotel das Cataratas is proud to be one of Belmond’s treasured properties. Belmond is a collection of luxury hotels, trains and river cruises that creates unforgettable experiences around the world.

When you join our team, you become part of a global family that celebrates extraordinary destinations and a rich legacy of stories. Our employees play an essential role in bringing the Belmond experience to life through their passion and commitment to excellence.

As part of LVMH — Moët Hennessy Louis Vuitton — we embody the highest standards of quality, innovation and luxury, bringing together traditional craftsmanship and contemporary creativity. Join us in an extraordinary setting where every team member plays a vital role in continuing our prestigious legacy.