Family Support Navigator
About this role
Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Mission Statement:
Bay Cove Human Services partners with people to overcome challenges and realize personal potential.
Job Summary:
The Family Support program strives to achieve the goal of helping families stay together through developing families’ natural capacity to meet the needs of family members; offering additional supports such as staff resources, goods and services, and financial assistance; and enhancing the capacity of communities to value and support people with disabilities and their families. Guided by these principles and through case management and coordination, the Family Support Navigator ensures that all families are treated with dignity and respect and given opportunity to reach the goal of services provided.
This is a non-exempt position.
Supervisory Responsibilities: Position does not have supervision responsibility of staff
Essential Functions of Position:
Case Management / Coordination
- Responds to inquiries to the Family Support Center as a first responder
- Provides case management to families through the Family Support Center including assessments, short term and extended navigation services, financial allocation support and resource assistance
- Assists families in the development and implementation of Family Support Plans
- Provides training to family members utilizing intervention strategies in home/community
- Facilitates support groups for families through the Family Support Center
- Recruits and trains staff for home based services
- Oversees home based services through supervision and case management of DDS cases
- Serves as liaison between family, in home worker and DDS
- Provides assistance in locating community resources and referrals as appropriate
- Act as liaison with other service providers such as special education programs, health care providers
- Maintains documentation according to program and funding requirements
- Attends internal and external meetings as needed
- Other duties as assigned by supervisor
Qualifications:
- BA/BS in social work or related field
- Five years experience in Human Services or related field preferred
- Valid driver's license required
- Use of personal vehicle needed for transportation to clients’ homes, appointments, meetings and to perform varied work duties as needed
- Use of personal cellular telephone for work communication
- Bilingual in English and Spanish, Cape Verde and Portuguese preferred.
Mission Traits:
- Utilizes a flexible and responsible work style that meets evolving needs of the agency.
- Works with integrity and respects the dignity and value of all individuals.
- Exhibits mission through job knowledge, pride in work role, and advocacy.
- Promotes diversity and inclusion of all individuals.
- Works in a collaborative, compassionate manner with stakeholder/partners.
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
Pay Rate:$.22.15/Hour
Company at a glance
Recognized by the Boston Globe as one of the Top 100 Places To Work, Bay Cove's staff provides effective residential, day, outpatient, and educational services to 25,000 people annually. Bay Cove has four treatment areas, led by dedicated, experienced staff: Addiction & Homeless Services, Developmental Services, Behavioral Health Integration Services, and Community Mental Health Services. Bay Cove operates 175 programs in Greater Boston & Southeastern Massachusetts.
KEY PROGRAMS INCLUDE:
Community residential and day programs for people with developmental disabilities, including those with high-risk medical and psychiatric needs.
Adult Community Clinical Services for people with serious mental illness, featuring community residential programs, employment services, case management, clubhouse, and peer support services.
Congregate and transitional housing for formerly homeless seniors, and a day shelter for homeless seniors.
Comprehensive addiction treatment programs: detoxification, clinical stabilization, short and long-term residential treatment, and an outpatient methadone clinic.
Homelessness/addiction programs: an overnight shelter, seasonal warming center, street outreach team, and supported housing with in-reach services for chronically homeless adults.
Behavioral Health Integration services: a state-funded Community Behavioral Health Clinic and two federally funded Certified Community Behavioral Health Clinics (in Boston and Cape Cod), integrating substance use and mental health services.
Community Partner and Health Home services for people with serious mental illness or long-term support needs, aiming to improve health outcomes through integrated healthcare and behavioral healthcare services.
Early Intervention Program promoting optimal development for children under three who are developmentally delayed, have a known disabling condition, or are at risk due to biological or environmental factors.
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