Call Center Representative
About this role
Call Center Lead-Setter Qualifications:
- High School diploma or equivalency (required)
- 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
- A passion for customer service and working as a team
- Efficient interpersonal communication, time management, and organizational skills
- Sound decision-making, problem-solving, and adaptability to challenges
- Participate in goal-setting meetings with management and team
- Operate a multi-line phone system and transfer call to the appropriate extension
- Review daily call cues to confirm appointments and leads
- Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
- Provide front desk coverage for walk-in traffic and events as needed
Benefits:
- 401(k) profit-sharing retirement plan
- Medical, dental, and vision insurance
- Paid time off
- Mileage reimbursement
- Employee discounts
- Referral programs
- Full-time, 32-40 hours per week (on-site)
- .5-1-hour meal break, non-exempt
- Monday-Friday: 8:30pm-5:00pm
- Rotating Saturday and events: 9:30am-3:00pm
- Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
- Are you authorized to work in the U.S.?
Company at a glance
Bath Concepts Industries, LLC is one of the largest independent manufacturers of acrylic baths, showers, wall surrounds, and related products for the bathroom remodeling industry. Creating a fresh solution to bath remodeling, Bath Concepts offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Bath Concepts was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we’ve developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions. We extend that level of quality into all of our products.
We have a wide range of bath and shower products, from tub-to-shower conversions, replacement bathtubs, wall surrounds, replacement shower bases and more. We also have a full range of accessibility products, like our popular walk-in tub with hydrotherapy jets, or our barrier-free showers, for easy access from a wheelchair. Bath Concepts bath liners, shower liners and wall systems are custom-molded to fit right over the existing bathtub, shower base or wall surround.
Top Benefits
- 401(k) profit-sharing retirement plan
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Mileage reimbursement
- Employee discounts
- Referral programs
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