Sales & Operations Specialist
About this role
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
We Offer
- Base hourly rate paid biweekly plus overtime
- Monthly competitive performance bonuses
- Paid sick leave
- Paid ongoing training and mentorship opportunities to enhance your skill set and advance your career
- Employee recognition through company events, swag, and additional incentives
- Steady, valuable work
- An awesome team to work with!
- Sales: Professionally and confidently assist leads and existing customers in obtaining optimal services for their pets' health and well-being. Assist with marketing and grassroots partnership efforts to grow our recurring customer base organically
- Customer Service: Handle incoming calls, emails, and texts, schedule appointments, and address customer inquiries regarding mobile grooming services. Multi-task on an ongoing basis to ensure all key responsibilities are managed in an efficient, high-quality manner
- Schedule Optimization: Plan efficient daily routes for groomers, minimizing travel time for on-time arrivals and maximizing productivity
- Data Management: Maintain accurate lead and customer records, including pet information, contact details, and grooming history in various online systems. Proactively identify issues and trends for improved performance
- Problem Solving: Resolve scheduling conflicts, address customer concerns, and provide support for groomers in the field
- 2 years+ of sales and customer care experience. Pet care industry experience as a bather, groomer, dispatcher, or receptionist with proven knowledge of pet breeds and care is a definite plus
- Exceptional written and verbal communication and interpersonal skills to professionally support customers, groomers, and owners
- Strong organizational, analytical, and time-management abilities to calmly, accurately, and efficiently handle daily duties
- Customer service orientation to resolve inquiries and problems promptly, accurately, and with strong customer focus
- Intermediate knowledge of Microsoft Word and Excel
- We've practiced a higher standard of mobile pet grooming care since 1996. We are proud that all our groomers are American Kennel Club (AKC) Certified to bring top-tier safety and grooming standards to every appointment.
- Our custom-designed mobile pet grooming vans come equipped by Wag N' Tails with a clean battery-powered system to provide air conditioning, heating, electricity, and water. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
- At Bark & Mane of East Denver, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.
- We launched our business in early 2025 and are proud of our growing track record of loyal, satisfied customers and our strong team that is helping us become the top provider of premium mobile pet grooming services in Denver. Come be a part of our growth story!
- A video interview within 5 business days of application
- An in-person interview with the owners (if local)
- A conditional offer letter based on a clean Criminal Background Check
- Full orientation with the owners during the first month
This is a remote position.
Company at a glance
Bark & Mane, formerly Aussie Pet Mobile, is a leading mobile pet grooming franchise helping entrepreneurs build scalable businesses in the thriving pet care industry.
Backed by Home Franchise Concepts, we provide franchise owners with proven systems, comprehensive training, marketing support, and a business model designed for growth.
With a focus on convenience, quality, and exceptional pet care, Bark & Mane delivers professional grooming services directly to customers' homes through fully equipped mobile grooming units. As demand for premium pet services continues to grow, we offer franchisees the opportunity to invest in a trusted brand with strong consumer demand and long-term growth potential.
Build a business that makes a difference for pets, pet owners, and your future.
Backed by Home Franchise Concepts, we provide franchise owners with proven systems, comprehensive training, marketing support, and a business model designed for growth.
With a focus on convenience, quality, and exceptional pet care, Bark & Mane delivers professional grooming services directly to customers' homes through fully equipped mobile grooming units. As demand for premium pet services continues to grow, we offer franchisees the opportunity to invest in a trusted brand with strong consumer demand and long-term growth potential.
Build a business that makes a difference for pets, pet owners, and your future.
Top Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid sick leave
- Paid ongoing training
- Mentorship opportunities
- Employee recognition
- Company swag
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