Operations Resilience Manager

Bank of London is one of only six UK clearing banks with direct access to the country's payment systems. Built on modern, cloud-native technology, we provide businesses with secure, API-driven banking that's fast, compliant, and built for growth. Our role is simple: help ambitious businesses turn their plans into reality by removing barriers and simplifying complexity. If you want to work where technology meets banking, where security comes first, and where your work directly enables business ambition, you're in the right place. 

Office Location: London | Hybrid (3 days in office per week) | Salary range: £75,000–£85,000

Who we are looking for 
This is a high-impact first-line role reporting to the COO, responsible for maintaining and continuously strengthening the Bank’s Operational Resilience Framework and Business Continuity Management (BCM) capability. 

You’ll bring a positive, solutions-focused mindset and the ability to translate regulatory expectations into clear, practical outcomes. You’re someone who builds trust quickly, communicates with confidence, and enjoys working across teams to get things done, especially when the topic is complex or time-sensitive. 

The role has one direct report focused on BCP deliverables. You’ll work closely with stakeholders across Operations, Technology, Risk & Compliance, and Internal Audit to embed resilience “by design” and keep the Bank ready for disruption.  

• Proven leadership experience in operational risk or resilience roles within banking or financial services.
• Strong knowledge of UK regulatory frameworks, including FSCS, PSR, PRA/FCA Operational Resilience policies, and other relevant bodies.
• Strong communicationand stakeholder management skills, with the ability to influence across all levels.
• Comfortable working independently and taking initiative.
• Strategic thinker with operational discipline and highly collaborative.
• Strong leadership and people development skills.
• Resilient and adaptable in a dynamic environment.

• Lead and evolve the Bank’s Operational Resilience capability, including identification of Important Business Services(IBS) and Impact Tolerances, and ensuring end-to-end mapping, scenario testing, and lessons learned are embedded and maintained.
• Within the Bank’s Operational Resilience framework, own the Bank’s BCP, ensuring business continuity plans and incident response procedures are aligned to resilience requirements and regulatory expectations.
• Support with incident and issue management processes, including root cause analysis, regulatory impact assessment, and timely remediation.
• Assess and oversee resilience of critical third parties and key supply chain dependencies, working with Vendor Management/Technology/Procurement, including exit/contingency options.
• Drive continuous improvement in resilience control maturity, identifying vulnerabilities revealed through mapping, incidents, and testing, and translating them into clear remediation plans.
• Collaborate with 2nd line Risk & Compliance and 3rd line Internal Audit to ensure alignment, gap closure, and effective assurance over resilience deliverables.
• Support change and transformation initiatives, ensuring resilience considerations are integrated from the outset.
• Responsible for related regulatory reporting processes and deliverables, e.g. REP018 and the annual Board-approved Operational Resilience Self-Assessment, ensuring accuracy, timeliness, and audit readiness.
• Responsible for oversight and validation of several regulatory reports owned by the Operations teams.

• Competitive salary package
• 25 days annual leave plus Bank Holidays
• Holiday allowance that increases with length of service, plus birthday leave
• Enhanced company pension offering (up to 20% salary sacrifice)
• Competitive sick pay
• Life assurance - 4x annual salary
• Critical Illness Insurance
• Private Medical Insurance with comprehensive cover for you and your family
• Personal Benefits Allowance to purchase Salary Sacrifice Benefits (Cycle to Work, PG Protect, Dental Insurance)
• Comprehensive healthcare and wellness programme
• Fresh daily fruit and snacks, plus bi-weekly office breakfasts
• Peer-to-peer recognition programme with monthly value awards
• Clear goals and performance development framework

 
Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, disability, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.