Operations Associate – Client Lifecycle Management (Including KYC, CDD and OM)

Location: London - Hybrid 3 days a week in office | Salary: £55,000 - 65,000

Bank of London is one of only six UK clearing banks with direct access to the country's payment systems. Built on modern, cloud-native technology, we provide businesses with secure, API-driven banking that's fast, compliant, and built for growth. Our role is simple: help ambitious businesses turn their plans into reality by removing barriers and simplifying complexity. If you want to work where technology meets banking, where security comes first, and where your work directly enables business ambition, you're in the right place.

We are seeking a motivated and curious individual who aspires to excellence. This person should be technology-driven, aiming to bring innovation and automation to the bank's Financial Crime processes within our Risk Framework. We value those who challenge conventions, possess a forward-thinking mindset, and can self-direct to deliver complex outcomes with agility, speed, accuracy, and excellence.

Who we are looking for
As the Operations Associate – Client Lifecycle Management, you will play a crucial role in implementing and managing robust financial crime systems and controls. Your efforts will ensure our bank remains resilient and customer-centric, delivering exceptional value to our clients while maintaining compliance with regulatory standards.

• 5+ years’ experience in ‘First Line’ Financial crime Operations teams. Demonstrated Team leadership experience is a requirement to be able to deputise for the manager
• In-depth knowledge of AML, CTF, and fraud regulations
• Background in CDD for complex client types and structures, ideally including MSBs, PSPs and Financial Institutions.
• Proven experience in the UK regulated financial services sector, preferably within a fintech, challenger bank, or correspondent banking.
• Comprehension of the ‘3 lines of defence’ model and understanding of the role of ‘First Line’ Financial Crime Operations
• Strong stakeholder management skills to effectively collaborate across the business 
• Skilled in navigating challenging conversations and managing client expectations.
• A principled and growth mindset, capable of thoroughly analysing regulations and applying insights to align the client’s financial crime framework with our own.
• Proficiency in document drafting and communication.
• Working with and providing direction to growing team of Financial Crime analysts to undertake the Client Due Diligence and ongoing assurance processes.
• Implement the Bank’s KYC procedures, identifying opportunities to streamline processes and improve operational efficiency
• Deliver the end-to-end client onboarding journey, ensuring a seamless, compliant, and efficient process aligned with regulatory standards and internal policies
• Conduct continuous monitoring reviews of our clients to ensure compliance with regulatory obligations
• Support the Operations Manager – Client Lifecycle Management develop an assurance framework for Embedded Banking, ensuring the appropriate controls are in place to ensure compliance
• Work closely with the ‘Second Line’ and the bank's MLRO, raising internal SARs or other concerns and supporting efforts to maintain the highest standards of financial crime prevention
• Communicate regularly with clients to track the development and remediation of findings from assurance reviews
• Deliver efficient and consistent ongoing client reviews
• Deliver periodic reviews line with the agreed review schedule, raising risks to delivery with the Operations Manager – Client Lifecycle Management 
• Support the Operations Manager – Client Lifecycle Management with the development of MI to support governance, audit and 2LOD processes.
• Carry out any other operational tasks deemed necessary by Operations Manager – Client Lifecycle Management.

Benefits

• Competitive salary package
• 25 days annual leave plus Bank Holidays
• Holiday allowance that increases with length of service
• Enhanced company pension offering (up to 20% salary sacrifice)
• Competitive sick pay
• Life Assurance - 4x annual salary
• Private Medical Insurance with comprehensive cover for you and your family
• 24/7 GP service and private prescription ordering
• Virtual physiotherapy for muscles, bones and joint care
• Digital counselling and virtual mental health support
• 24/7 confidential Employee Assistance Programme
• Digital gym and guided meditation classes
• Discounted gym memberships
• Annual eye care test and contribution towards glasses
• Market leading parental leave
• Neonatal support
• Partner support for antenatal appointments
• KIT days and structured support when returning to work
• Flexible working (subject to agreement)
• Fresh daily fruit and snacks
• Bi-weekly office breakfasts
• Peer-to-peer recognition programme with monthly value awards
• Clear goals and performance development framework

Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, disability, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.