Loan Servicing Specialist I
About this role
We are currently seeking a Loan Servicing Specialist I to support our Business Lending Center# Commercial Lending Center.
- Process loan boarding, closing, scanning and input tickler into Global Wave
- Upload final signed loan documentation including CCR (or CCM) into Global Wave
- Operate Loan Servicing window to receive loan payments
- Process Loan Advance and Construction & Multi Advance loan disbursements
- Process demands, payoffs, and paid off loan processing (collateral release)
- Process Loan Servicing Requests (system/Code changes, impairment, non-accrual, change of address, ACH/Auto payment setup, delinquent tax data, insurance tickler input, etc.)
- Input Collateral information and then upload into Global Wave
- Handle vault filing
- Handle all invoices
Job Qualifications/Requirements
- Minimum Education Level: Bachelor’s Degree
- Minimum Years of Experience: 1 year
- Combination of Experience and Education can meet the job requirements: Yes
- Required: No experience or minimum 1year of experience in banking industry.
- Required: Knowledgeable in Loan Operations policies and procedures.
- Required: Knowledgeable in banking, regulations and State/Federal Regulations.
- Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
- Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
- Required: Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members.
- Required: Ability to interact effectively with all levels of Bank personnel, departments, and customers
- Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
- Required: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Required: Ability to identify problems and develop solutions when needed.
- Required: Ability to think critically.
The salary range for this full-time position is $26.44 - $28.85 hourly+ bonus + benefits
Salary ranges are determined based on qualifications, level, and location
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Company at a glance
Bank of Hope is a regional Korean American bank in the United States with $17.07 billion in total assets as of March 31, 2025. With the addition of Territorial Savings, a division of Bank of Hope, effective April 2, 2025, the Company became the largest regional bank catering to multicultural customers across the continental United States and Hawaii. Headquartered in Los Angeles, the Bank provides a full suite of commercial, corporate and consumer loans, deposit and fee-based products and services, including commercial and commercial real estate lending, SBA lending, residential mortgage and other consumer lending; treasury management services, foreign currency exchange solutions, interest rate derivative products, and international trade financing, among others. The Bank operates 46 full-service branches in California, New York, New Jersey, Washington, Texas, Illinois, New York, New Jersey, Alabama and Georgia under the Bank of Hope banner, and 29 branches in Hawaii under the Territorial Savings banner. The Bank also operates SBA loan production offices, commercial loan production offices, and residential mortgage loan production offices throughout the United States, and a representative office in Seoul, South Korea. Bank of Hope is a California-chartered bank, and its deposits are insured by the FDIC to the extent provided by law. Bank of Hope is an Equal Opportunity Lender. For additional information, please go to www.bankofhope.com for Bank of Hope and www.tsbhawaii.bank for Territorial Savings, a division of Bank of Hope.
Top Benefits
- Bonus
- Benefits
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