IT Desktop Analyst/Asset I
About this role
- Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
- Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
- Perform reconciliation with the Procurement team on Cost Center.
- Perform Receipt Purchase order with Account Payable over the procurement system.
- Research & update new hardware and/or vendor for IT Desktop
- End user support for handheld and peripheral devices.
- Create SNOW ticket to update or improve the current or new process with automation.
- Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
- Maintain IT inventory.
- Document instances of desktop equipment or component failure, repair, installation, and removal.
- Onsite branch/ department support.
- Handle the ticketing system, phone and email support.
- Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
Job Qualifications/Requirements
- Fundamental understanding of IT Asset Procurement & Tracking
- Fundamental understanding of Inventory Management & Analysis
- Basic knowledge of IT Desktop’s Vendor Management
- Compliance Tracking and management
- Basic knowledge of Service Now & Visio
- Required: Ability to troubleshoot PC problem & basic network issue.
- Required: Intermediate Microsoft product knowledge (OS & Office suite).
- Required: Strong customer service skill.
- Required: Strong foundation of MS Windows OS which include AD and GPO
- Required: Familiarity with various MS products which include MS O365
- Preferred: Research new technology to benefit Desktop operation.
The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Company at a glance
Bank of Hope is a regional Korean American bank in the United States with $17.07 billion in total assets as of March 31, 2025. With the addition of Territorial Savings, a division of Bank of Hope, effective April 2, 2025, the Company became the largest regional bank catering to multicultural customers across the continental United States and Hawaii. Headquartered in Los Angeles, the Bank provides a full suite of commercial, corporate and consumer loans, deposit and fee-based products and services, including commercial and commercial real estate lending, SBA lending, residential mortgage and other consumer lending; treasury management services, foreign currency exchange solutions, interest rate derivative products, and international trade financing, among others. The Bank operates 46 full-service branches in California, New York, New Jersey, Washington, Texas, Illinois, New York, New Jersey, Alabama and Georgia under the Bank of Hope banner, and 29 branches in Hawaii under the Territorial Savings banner. The Bank also operates SBA loan production offices, commercial loan production offices, and residential mortgage loan production offices throughout the United States, and a representative office in Seoul, South Korea. Bank of Hope is a California-chartered bank, and its deposits are insured by the FDIC to the extent provided by law. Bank of Hope is an Equal Opportunity Lender. For additional information, please go to www.bankofhope.com for Bank of Hope and www.tsbhawaii.bank for Territorial Savings, a division of Bank of Hope.
Top Benefits
- Bonus
- Benefits
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