Commercial Operations Support Officer
About this role
The Commercial Operations Support Officer will play a crucial role in supporting the Commercial Service Officers (CSOs). Assisting in the delivery of exceptional client experiences. They will collaborate with colleagues and leaders to ensure seamless service experience for Commercial Banking clients.
- Provides direct support for internal colleagues based on department needs.
- Process account maintenance as requested.
- Prepare and process manual transactions as needed.
- Respond to service inquiries from clients or Relationship Managers.
- Comply with all policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance.
- Work with Commercial Servicing Manager, Leads and Officers to bring full complement of Commercial Banking services to their clients.
- Process account maintenance as requested.
- Reinforce a work environment centered on continuous improvement and service excellence in support of Commercial Banking clients.
Job Qualifications/Requirements
Education/Credentials
- Minimum Education Level: Bachelor’s Degree (preferably in Finance, Business or Economics)
Prior Experience
- 3+ years experience in commercial banking
Required
- Proven track record in delivering high levels of customer service
- Must be able to work independently, a motivated and self-directed individual
Technical Skills
- Strong organizational skills
- Excellent communication and interpersonal abilities
- Proficient in MS 365 products
- Banking regulations and compliance standards
The salary range for this full-time position is $33.65 - $36.06 hourly + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Company at a glance
Bank of Hope is a regional Korean American bank in the United States with $17.07 billion in total assets as of March 31, 2025. With the addition of Territorial Savings, a division of Bank of Hope, effective April 2, 2025, the Company became the largest regional bank catering to multicultural customers across the continental United States and Hawaii. Headquartered in Los Angeles, the Bank provides a full suite of commercial, corporate and consumer loans, deposit and fee-based products and services, including commercial and commercial real estate lending, SBA lending, residential mortgage and other consumer lending; treasury management services, foreign currency exchange solutions, interest rate derivative products, and international trade financing, among others. The Bank operates 46 full-service branches in California, New York, New Jersey, Washington, Texas, Illinois, New York, New Jersey, Alabama and Georgia under the Bank of Hope banner, and 29 branches in Hawaii under the Territorial Savings banner. The Bank also operates SBA loan production offices, commercial loan production offices, and residential mortgage loan production offices throughout the United States, and a representative office in Seoul, South Korea. Bank of Hope is a California-chartered bank, and its deposits are insured by the FDIC to the extent provided by law. Bank of Hope is an Equal Opportunity Lender. For additional information, please go to www.bankofhope.com for Bank of Hope and www.tsbhawaii.bank for Territorial Savings, a division of Bank of Hope.
Top Benefits
- Bonus
- Benefits
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