Personal Banker
About this role
Personal Banker
About the Role
The Personal Banker serves as a trusted financial partner to our customers by building relationships, understanding individual financial needs, and recommending appropriate banking solutions. Based at our Quincy 48th location in Quincy, IL. this role blends personalized customer service with sales, operational accuracy, and community engagement. If you enjoy helping people reach their financial goals and thrive in a relationship-focused, local banking environment, this role may be a great fit.
Key Responsibilities
- Build and maintain strong relationships with new and existing customers through proactive, personalized service
- Open and service consumer deposit accounts, including checking, savings, and certificates of deposit
- Identify customer needs and recommend appropriate products and services (e.g., loans, digital banking tools, credit solutions)
- Conduct financial conversations that support customers’ short- and long-term goals
- Process customer financial transactions, including deposits, withdrawals, check cashing, and other related services.
- Process routine transactions accurately while complying with bank policies and regulatory requirements
- Resolve customer inquiries and concerns professionally and efficiently
- Support branch goals through referrals, cross-selling, and teamwork
- Collaborate with other team members to achieve branch goals and objectives
Qualifications & Experience
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1+ years of prior experience in retail banking, financial services, sales, or customer service preferred
- Strong interpersonal and communication skills
- Ability to build trust and rapport with a diverse customer base
- Detail-oriented with strong organizational and problem-solving skills
- Comfortable using banking systems and standard office technology
- Ability to work collaboratively in a team-based branch environment
Why Join Us?
You’ll be part of a bank that values relationships, integrity, and community involvement. Our team members are empowered to make a meaningful impact—both for our customers and the communities we serve. We offer competitive pay commensurate with experience, ongoing training and professional development opportunities, and career growth within a stable, community-focused organization. For a full listing of possible benefits, please see below.
Benefits May Include the Following:
https://www.bankwithbos.com/careers/
Salary Range:
The salary range for this position is $18.00 - $20.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.
Company at a glance
With a focus on community, Jack A. Marantz founded Bank of Springfield (BOS) in Springfield, Illinois in 1965. Today, the tradition continues under the leadership of Chairman of the Board and Chief Executive Officer, Tom Marantz; our President, Mike Pence; and Executive Vice President and Vice Chairman of the Board, Jason Knoedler.
From our roots as a neighborhood bank on the southeast side of Springfield, Illinois; BOS has grown to 15 full-service branches in Illinois and Missouri and one loan production office in Missouri. As we continue to expand operations, you have our promise to remain privately held and responsive to your needs.
BOS is committed to utilizing our resources to make a positive impact on the communities we serve. We are proud to sponsor many projects, organizations, and events.
Our employees continually dedicate their time volunteering for local organizations, including food, clothing and toy drives, blood drives, and numerous charity events. We are passionate about educating our communities through financial literacy programs and working with customers to grow their financial future.
Member FDIC. Equal Housing Lender.
For your security, never post account information or your social security number on social media sites. Please call 1-877-698-3278 for assistance.
Top Benefits
- Competitive Pay
- Ongoing Training
- Professional Development Opportunities
- Career Growth
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