Customer Resources Representative
About this role
Position Overview
We are seeking a customer-focused and detail-oriented Customer Resource Representative to join our Customer Support team. This role is responsible for assisting customers with online and mobile banking services, answering account-related inquiries, and providing technical support for digital banking platforms. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.
This position includes a work-from-home rotation within the department.
Essential Duties & Responsibilities
- Answer incoming customer phone calls and route calls appropriately when needed.
- Provide prompt, courteous, and accurate assistance for customer account inquiries and service requests.
- Assist customers with troubleshooting issues related to online banking, mobile banking applications, and web browser compatibility.
- Support customers using internet banking and mobile account access platforms on smartphones and tablets.
- Maintain professionalism and confidentiality while handling customer information.
- Perform additional duties and responsibilities as assigned.
Qualifications
- Prior banking and customer service experience preferred.
- Strong multitasking skills with the ability to work efficiently in a fast-paced environment.
- Excellent verbal communication and customer service skills.
- Strong problem-solving abilities and the ability to take initiative.
- Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
- High school diploma or equivalent required.
Benefits May Include the Following:
https://www.bankwithbos.com/careers/
Salary Range:
The salary range for this position is $16.00 - $18.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.
Company at a glance
With a focus on community, Jack A. Marantz founded Bank of Springfield (BOS) in Springfield, Illinois in 1965. Today, the tradition continues under the leadership of Chairman of the Board and Chief Executive Officer, Tom Marantz; our President, Mike Pence; and Executive Vice President and Vice Chairman of the Board, Jason Knoedler.
From our roots as a neighborhood bank on the southeast side of Springfield, Illinois; BOS has grown to 15 full-service branches in Illinois and Missouri and one loan production office in Missouri. As we continue to expand operations, you have our promise to remain privately held and responsive to your needs.
BOS is committed to utilizing our resources to make a positive impact on the communities we serve. We are proud to sponsor many projects, organizations, and events.
Our employees continually dedicate their time volunteering for local organizations, including food, clothing and toy drives, blood drives, and numerous charity events. We are passionate about educating our communities through financial literacy programs and working with customers to grow their financial future.
Member FDIC. Equal Housing Lender.
For your security, never post account information or your social security number on social media sites. Please call 1-877-698-3278 for assistance.
Top Benefits
- Bonuses
- Incentives
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