Representative - Guest Services (Part Time)
About this role
- Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience.
- Assists guests, players, and Slot Hosts with all requests in a professional and timely manner.
- Explains the Bally's Rewards program in detail.
- Effectively markets the Bally's Rewards program to all new casino guests and actively enrolls new members.
- Evaluates play and issues complementary amenities based on established guidelines.
- Utilizes all aspects of the Player Tracking System.
- Stays informed about all Slot and Table Games activities and events.
- Maintains general knowledge of the properties.
- Inputs all player information into the database system and issues player cards.
- Complies with all company's policies and procedures, as well as Colorado Gaming rules and regulations
- Performs other job related duties as requested.
Competencies:
- Must be 21 years of age or older.
- Must be able to obtain and maintain a gaming license issued by the Missouri Division of Gaming.
- A minimum of six months of related experience and training.
- Must have excellent interpersonal and communication skills.
- Must be proficient in the entire Microsoft Suite and must be able to learn other software systems easily.
- Must be able to work weekends weeknights and holidays
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
- Employee Discount Meals
- Reimbursement of Missouri Gaming License fees
- Free Covered Employee Parking.
Salary: $15
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Company at a glance
We're Bally's Corporation (NYSE: BALY). A global casino-entertainment powerhouse with a growing omni-channel presence, operating 20 casinos across 11 U.S. states, OSB licenses in 14 jurisdictions, and holding landmark development rights in Chicago, Las Vegas and New York. We’re not only spanning casinos and resorts, but also sports betting, iGaming and the technology behind it all. But here's what actually matters to you. Service here is not a task on a checklist. It's how we show up.
Behind every great moment on a gaming floor, in a resort, or on a digital platform, is a team with a relentless commitment to service, real pride, and a genuine love for what they do. As a company, we’re not your family. We can’t be. That word means something different to everyone, so we'd rather show you who we are than borrow it. But we're just really, really invested in your win.
Do you want to be one of the people who shows up, or one of the people who stands out? Is that you? Then you're already one of us.
18 or 21+ based on jurisdiction. Gambling Problem? Call 1-800-GAMBLER (1-800-426-2537) (AZ/CO/IL/MD/MO/NV/NJ/PA), 1-888-850-8888 (DE), 1-800-9-WITH-IT or visit https://www.in.gov/igc/problemgamblinghelp (IN), 1-800-BETSOFF (IA), 1-877-770-STOP (7867) (LA), (800) 327-5050 or visit gamblinghelplinema.org (MA), 1-888-777-9696 (MS), 877-8-HOPENY or text HOPENY (467369) (NY), 1-800-589-9966 (OH), 1-866-531-2600 or visit ConnexOntario.ca (Ontario, Canada), 1-877-9GAMBLE (RI), 1-888-532-3500 or visit https://www.vcpg.net (VA), call/text the Tennessee REDLINE at 1-800-889-9789 (TN).
Top Benefits
- Health coverage
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Company match
- Access perks
- Childcare discounts
- Employee discount meals
- Free bus passes
- Gaming license fee reimbursement
- Free covered employee parking
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