Guest Service Attendant
About this role
Responsibilities:
- Assists with the overall upkeep of the clubhouse, cart storage area and parking lot.
- Assists in the setup and execution of golf tournaments and outings.
- Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
- Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
- Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
- Prepares golf carts for play following the standards of Troon Golf and Wickenburg Ranch Golf & Social Club.
- Assists in educating players regarding course policy, current cart policy, speed of play and so forth.
- Assists players by changing their golf spikes, if needed.
- Performs range maintenance such as presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
- Directs start of play when necessary.
- Maintains accurate records of golfers renting clubs.
- Services the customer who is renting golf clubs and cleans rental clubs upon return.
- Assists with food and beverage activities.
- Cleans golfers' clubs upon completion of play
- Provides exceptional service while exceeding all member & guest expectations
- Welcome members and guests upon arrival and assist with valet and/or retrieving golf bags/related items
- Prepare golf cart fleet to a high standard of cleanliness following the standards of Troon Golf & Blackstone Country Club
- Performs practice facility duties such as setting up, breaking down, maintaining general presentation, cleaning clubs & attending to all member/guest needs.
- Maintain a clean & organized work area at all times.
- Incorporates safe work practices in job performance.
- Performs other duties as required.
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One-month related experience or training.
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Ideal candidate should be career focused within the golf industry.
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Future PGA Class A and Associates preferred.
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Minimum 1 year experience at a private golf club of similar size with similar service expectations.
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Hospitality or service industry experience required.
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Regular and reliable attendance
- Healthcare Benefits – Medical, Dental, and Vision coverage
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.
Company at a glance
A premier gated community of privacy and prestige nestled in the heart of Florida's renowned Palm Beaches. Few country clubs in America offer golfers such a historic connection to the traditions of the game as BallenIsles. The three championship courses here were originally commissioned by John D. MacArthur in 1963 to serve as the home of the Professional Golfers' Association of America (PGA) and continue to this day to provide members with a wide variety of top-notch golfing experiences.
Amid 1,300 pristine tropical acres, the tradition of great private clubs is flourishing in a community of 1,575 luxury homes, 54 holes of golf, 21 tennis courts 9 pickleball courts and a full breadth of outstanding amenities. BallenIsles' magnificent 115,000 square-foot clubhouse provides an elegant setting for member activities. A 62,000 sq/ft, Sports Complex including a Fitness Center, resort-style pool, full-service Cosmo & Company Spa & Salon highlights the Club's total commitment to a healthy member lifestyle.
BallenIsles is at the heart of everything that makes Palm Beach Gardens famous for a rich, fulfilling lifestyle. With an average temperature of 75 degrees from November to April, it is easy to enjoy the myriad outdoor and cultural activities this area has to offer, including boating, fishing, water sports, theater, upscale shopping and evening entertainment. When it comes time for a getaway, Palm Beach International Airport is only a few minutes' drive.
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