Director of Operations

Achasta Golf Club, located in Dahlonega, GA, is pleased to announce an excellent career opportunity for a Director of Operations! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

General Purpose:

Assists General Manager in overseeing all aspects of club operations, including activities and relationships between guests and associates. Ensures revenue production and solid financial performance of property. Assist key managers in self development, by managing to Troon Standards and by achieving financial success of various club entities.

Essential Duties:

• Develops, administers and achieves the annual golf revenue plan, with hotel play and other outside play as target market.
• Oversees the care and maintenance of all club physical assets. May coordinate maintenance efforts of Clubhouse Managers.
• Audits all inventories to assess control reliability. Identifies opportunities to control product costs and other expenses.
• Prepares and monitors quarterly revenue goals and expenses as well as generating various (weekly, monthly, quarterly and annual) business volume reports and updating forecasts.
• Monitors all financial reports/statements on a monthly basis and recommends effective corrective action in cases of any negative budget variance.
• Monitors business volume forecast in each department and advises changes to plans or programs, in areas of manpower, productivity, COS, operating costs and other elements.
• Manages marketing efforts to continually promote controlled golf access to target markets.
• Collaborates and assists key managers with developing and achieving business and operating plans.
• Participates in the creation of events and menus to entice variety of appetites, for both restaurants and banquets.
• Reviews catering policy and pricing and may oversee events, restaurant operation on an ad hoc basis and assists in timely recovery from special events.
• Assists General Manager in monitoring success of all departments and department associates, including semi-annual performance reviews, as needed.
• Assists in interviewing, hiring, training, planning, assigning, and directing work at all levels, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Develops preventive maintenance programs for clubhouse and may coach respective Clubhouse Managers in implementation and administration.
• Organizes compilation of all necessary data required to prepare annual budgets for club, as well as the comprehensive annual clubs business plan. Serves as budget manager and as the point-person for timely and accurate completion of annual budgets for club operations.
• Monitors basic personnel policy, reviews policies relating to personnel actions and training along with professional development programs. Ensures that human resources procedures and policies are followed and that deviations are effectively managed.
• Attends weekly F&B meetings when appropriate, as well as weekly department head and other key manager meetings. Chairs meetings as needed.
• Attends periodic and various member committee meetings.
• Updates and oversees implementation of policies and procedures for multiple departments, including compliance with all company standards.
• Monitors overall club(s) safe-work practices and coordinates ongoing safety education programs.

Education/Experience:

Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands:

Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/Noise:

Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

CMAA member, GCSSA or PGA/LPGA membership preferred

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of all Microsoft Office applications.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

About Troon 

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.