Field Service Technician
About this role
Ballard's Commercial team has an opening for 3 Field Service Technicians to be located on the East Coast (New York) and Northern/Southern California (2). The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components for Ballard’s customers. This role combines hands-on technical work, troubleshooting, inventory support, customer training, and service documentation to ensure products are repaired restored and maintained to the highest quality and safety standards.
Key Responsibilities:
Repair and Refurbishment
Key Responsibilities:
Repair and Refurbishment
- Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components across all products in the field.
- Execute mechanical and electrical repairs in accordance with established procedures, technical specifications, and quality standards.
- Conduct functional testing, leak testing, and verification activities to ensure equipment performance and reliability.
- Support continuous improvement initiatives related to repair and refurbishment processes.
Troubleshooting and Technical Support
- Diagnose and troubleshoot mechanical, electrical, and system-level issues on fuel cell modules and related components.
- Support testing activities and assist in identifying root causes of product failures.
- Collaborate with advanced support teams, engineering, quality, and operations teams to resolve technical issues and implement corrective actions.
Field Service Support
- Travel frequently to customer and operational sites, to perform maintenance, repairs, retrofits, commissioning support, and troubleshooting activities, including trips that may require short-notice scheduling and overnight stays.
- Provide timely and professional technical support in the field while ensuring compliance with safety and operational procedures.
- Represent the company professionally when interacting with customers and external stakeholders.
Customer Training
- Train customers and service partners on module repair procedures, leak testing methods, and maintenance best practices.
- Deliver hands-on instruction and technical guidance to support safe and effective equipment operation and servicing.
Documentation and Record Keeping
- Maintain accurate and complete work logs, repair records, inspection reports, and service documentation to support quality, traceability, and customer service requirements.
- Ensure all repair and testing activities are documented in accordance with company and quality management requirements.
- Provide detailed feedback on product performance, recurring issues, and service trends.
Qualifications:
Education & Experience
- Technical diploma, trade certification, or equivalent education in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or a related field.
- 2+ years of experience in field service, equipment maintenance, repair, manufacturing, or another hands-on technical service environment.
- Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro-mechanical products is considered an asset.
Knowledge, Skills & Abilities
- Strong mechanical and electrical troubleshooting skills.
- Ability to read and interpret technical drawings, schematics, wiring diagrams, and service documentation.
- Experience using diagnostic tools, test equipment, and hand tools.
- Strong attention to detail and commitment to quality workmanship.
- Effective verbal and written communication skills.
- Ability to work independently and collaboratively within a team environment.
- Proficiency with Microsoft Office applications and service documentation systems.
- Strong organizational and time-management skills.
Additional Requirements
- Valid driver's license and ability to travel frequently for customer support and service activities, including domestic and international travel as business needs require.
- Ability to lift, move, and handle materials, tools, and equipment in accordance with workplace safety guidelines.
- Ability to work safely in industrial, manufacturing, and customer-site environments.
- Ability to work flexible hours, including occasional evenings, weekends, and extended shifts, to support customer service requirements and travel schedules.
The salary range for this position is between $55,500 – 74,000 USD. Candidate's experience, education, and relevant skills will be taken into consideration when placing within the range.
Our Values
Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It
Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.
Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It
Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.
Company at a glance
Ballard Power Systems Inc., is a world leader in the development, manufacture, sale and servicing of hydrogen fuel cell power systems.
Our products and services are used today in various markets, from heavy duty motive power to materials handling, backup power, marine and rail applications as well as support of other products required through our technology services contracts.
Ballard’s technology offers a wide range of benefits within each of these markets, including lowering costs of energy use, longer operating lifetimes and positive environmental impacts.
We are working to accelerate fuel cell technology adoption, committed to sustainable mobility and clean air for everyone.
For more information go to www.ballard.com
Founded1979
Team Size501-1,000 employees
WorkspaceOn-site
IndustryFuel Cell Manufacturing
Websiteballard.com
LinkedInLinkedIn
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?