Parts Associate, Balise Ford

Job DetailsJob Location: Ford Wilbraham - Wilbraham, MA 01095Salary Range: $17.50 - $22.00 HourlyParts Counter Associate

The Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies.

Job Description

Handling parts payment collection and making sure all parts are billed correctly through service department, mechanical and collision repair
Complete appropriate record keeping; including tagging all parts with customer name and job number for easy reference
Help retail counter and wholesale customers identify and purchase the correct parts or accessories using electronic catalogs or parts manuals
Process warranty parts claims and returns according to manufacturer and dealership policies
Use computerized catalogs and inventory systems to look up part numbers, check stock levels, and place orders for out-of-stock items
Receive, unpack, and store incoming shipments, verify quantities and updating records in a timely manner
Answer phone calls providing parts price quotes and other inquiries
Issue correct parts and supplies to service technicians to support repairs
Prepare and ship parts orders to customers or other locations, following proper packaging to prevent damage
Follow up on back-ordered parts and ensure timely delivery to maintain workflow
Notify service personnel and retail customers when special-ordered parts orders arrive
Keep the parts counter and stockroom clean, organized, and well-stocked replenishing inventory daily
Other duties assigned by the Parts Manager

Environmental & Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.
While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 50 pounds

Benefits Include

Health, dental, life and disability insurance
401(k) with company match
Flexible spending accounts

Paid Time-Off

QualificationsSkills & Qualifications

Previous parts counter, inventory or related automotive experience is required

Excellent customer service skills
Attention to detail is crucial to ensure parts are researched and stored correctly, and all records are accurate
Operating a forklift in warehouse or dealership settings for receiving, stocking, and moving inventory is preferred, but not required