BDC Associate, Balise Lexus of West Springfield

Job DetailsJob Location: Lexus West Springfield - West Springfield, MA 01089Position Type: Full TimeSalary Range: $30,000.00 - $75,000.00 Base+Commission/yearBDC Associate - Customer Service Representative
We are seeking a dedicated Customer Service Rep to join our team. In this role, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.

Job Responsibilities

Respond to customer inquiries via phone and email in a timely and professional manner.
Provide accurate information about vehicles and services to our customers.
Conduct outbound calls to follow up with customers or sales leads.
Managing internet inquiries through dealership website and other online channels.
Setting up customer appointments for the sales department.
Follow through on customer leads and build relationships with clients to close sales
Grow internet sales business and expand current customer base; measured through monthly online percentage.
Maintain a positive, and professional attitude toward customers, vendors and employees.

Pay Range: $17.00-$25.00 per hour

Environmental & Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

Benefits Include

Competitive Benefits package, including health, dental, and disability insurances.
401(k) with company match
Flexible spending accounts

Paid Time-Off

Weekly Pay

Employee discounts on service, parts and vehicles
Qualifications
Computer & Internet skills required
Proficiency in Microsoft office applications
Ability to follow through on leads and close sales
Proven experience in a customer service or call center environment a plus
Excellent communications skills, both verbal and written
Ability to multitask and prioritize in a fast-paced work environment
Positive, can-do attitude
Team-oriented
Bilingual proficiency preferred but not required