Overview

BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory’s ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

To be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

Responsibilities:

• Administer ChatGPT Enterprise, Claude Enterprise, KNIME, and Alteryx platforms, managing user provisioning, RBAC, SSO, SCIM, licensing, and access reviews.
• Monitor platform health, usage, performance, and availability, troubleshooting incidents and coordinating with vendor support for technical Q&A.
• Maintain SOPs, runbooks, and technical documentation to support operational continuity and knowledge transfer.
• Support configuration of APIs and MCPs between AI platforms and other collaborative platforms.
• Implement enterprise managed policies and guardrails across AI platforms, ensuring compliance with organizational standards.
• Support platform releases, upgrades, testing, and automations to ensure smooth deployments.
• Implement enterprise security controls and governance across all AI platforms.
• Support audits, compliance, CAB/ECAB, and change management processes.
• Collaborate with product management to optimize licensing, provisioning and platform configurations.
• Provide L2/L3 operational support and perform root cause analysis on incidents.
• Develop preventative improvements and create knowledge articles and user documentation.
• Provide secondary operational support for analyst-built automations.
• Coordinate with US stakeholders and platform users to resolve operational issues.
• Work with product management to support enablement activities and user guidance.

Qualifications

• Bachelor's degree in computer science, Information Technology, Information Systems, or a related field.
• Minimum 3 years of systems engineering or platform administration experience.
• Experience with enterprise SaaS and enterprise platforms administration.
• Knowledge of Entra ID/Azure AD, SSO, SCIM, MFA, and APIs.
• Strong troubleshooting, analytical, and communication skills.
• Experience with ChatGPT Enterprise, Claude Enterprise, KNIME, and Alteryx.
• Knowledge of platform configuration and administration of AI platforms.
• Experience with Jira, Confluence, Git, PowerShell, or Python.
• Relevant Microsoft, Azure, AWS, or platform certifications preferred.