About this role
Job Description – HO Operations
L4
|
Designation |
EXEC MGR |
|
Department |
Operations - Customer Service |
|
Level |
L4 |
|
Employment Type |
Full-time |
|
Location |
Hyderabad |
|
Reporting Manager Title |
ASSISTANT MANAGER |
|
Language |
Marathi, Hindi & English |
|
Travel |
No |
|
Academic Qualification |
Any Graduate |
|
Work Experience |
2 years of minimum experience |
|
Domain Knowledge (Preferable) |
NBFC, Banking, BFSI, Financial Services |
Key Responsibilities
- End to End closure of customer email/ Grievance
- Coordination with respective team for closure of the cases
- Coordination with departments and sharing of RCA
- Monthly presentation of MIS/PPT
- Preparation and Updation of SOP’s
- Process improvement
- Handling cancellation process
Key Performance Indicators
Technical Skills:
- Resolution of customer escalations & Complaints within TAT
- RCAs and Improvement in the processes to control escalations
- Improvement in customer request resolution %
- Cancellation of cases within TAT
Key Skill Required
- Customer centric attitude
- Excellent communication skills
- Coordination skills
- Team and coordination skills
Additional Role Details
|
Work-Schedule |
5 Days/week |
|
Hiring Local/Pan-India Candidates |
Local Candidate |
|
Additional Comment (if any) |
- |
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